How To Fix CRM_ISU_CONSUM410 - Point of Delivery not Unique

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISU_CONSUM - IS-U Profile: Error Messages

• Message number: 410

• Message text: Point of Delivery not Unique

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISU_CONSUM410 - Point of Delivery not Unique ?

  The SAP error message CRM_ISU_CONSUM410: Point of Delivery not Unique typically occurs in the context of SAP Customer Relationship Management (CRM) and Industry Solution for Utilities (ISU). This error indicates that the system has found multiple entries for a Point of Delivery (PoD) when it expected a unique entry. This can happen in various scenarios, such as when trying to create or update a contract, service order, or other related documents.
  Causes:
  
  Duplicate Entries: There are multiple records in the database for the same Point of Delivery, which leads to ambiguity.
  Incorrect Selection Criteria: The selection criteria used to retrieve the Point of Delivery may not be specific enough, resulting in multiple matches.
  Data Inconsistency: There may be inconsistencies in the master data, such as incorrect or incomplete entries for Points of Delivery.
  Configuration Issues: The system configuration may not be set up correctly to handle the uniqueness of Points of Delivery.
  
  Solutions:
  
  
  Check for Duplicates:
  
  Use transaction codes like SE16 or SE11 to check the database tables (e.g., EQUI, EIMT, EIMT_POD) for duplicate entries of the Point of Delivery.
  Identify and resolve any duplicates by either merging records or deleting unnecessary entries.
  
  
  
  Refine Selection Criteria:
  
  Ensure that the selection criteria used in your transaction or report are specific enough to return a single Point of Delivery.
  If applicable, add additional filters to narrow down the search.
  
  
  
  Data Cleansing:
  
  Review the master data for Points of Delivery and correct any inconsistencies or errors.
  Ensure that all relevant fields are filled out correctly and that there are no conflicting entries.
  
  
  
  Configuration Review:
  
  Check the configuration settings in the SAP system related to Points of Delivery to ensure they are set up to enforce uniqueness.
  Consult with your SAP Basis or functional consultant to review the configuration.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific error message for additional insights or patches that may address the issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance. Provide them with detailed information about the error, including transaction codes, steps taken, and any relevant screenshots.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and EIMT for managing Points of Delivery.
  SAP Notes: Search for SAP Notes related to CRM and ISU for any known issues or updates that might address this error.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.