How To Fix CRM_ISU_CONSUM058 - Value in Customizing for Day Offset Does not Exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISU_CONSUM - IS-U Profile: Error Messages

• Message number: 058

• Message text: Value in Customizing for Day Offset Does not Exist

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISU_CONSUM058 - Value in Customizing for Day Offset Does not Exist ?

  The SAP error message CRM_ISU_CONSUM058 indicates that there is an issue with the configuration related to the "Day Offset" in the SAP Customer Relationship Management (CRM) system, particularly in the context of the Industry Solution for Utilities (ISU). This error typically arises when the system is unable to find a valid entry for the specified day offset in the customizing settings.
  Cause:
  The error is usually caused by one of the following reasons:
  
  Missing Configuration: The day offset value that the system is trying to use has not been defined in the customizing settings.
  Incorrect Customizing: The configuration might be incorrectly set up, leading to the system not recognizing the day offset.
  Data Inconsistency: There may be inconsistencies in the data that reference the day offset, such as missing or incorrect entries in related tables.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Customizing Settings:
  
  Navigate to the customizing settings in SAP (Transaction code: SPRO).
  Go to the relevant path for ISU configuration, typically under "SAP Utilities" -> "Customer Service" -> "Basic Settings" -> "Day Offset".
  Verify if the day offset values are correctly defined. If not, you may need to create or adjust the entries.
  
  
  
  Create Missing Entries:
  
  If the required day offset does not exist, you can create a new entry. Ensure that you provide the correct values as per your business requirements.
  
  
  
  Review Related Configuration:
  
  Check if there are any related configurations that might affect the day offset settings. This could include settings for billing, service orders, or other related modules.
  
  
  
  Data Consistency Check:
  
  Run consistency checks to ensure that there are no discrepancies in the data that could lead to this error. This may involve checking related tables or using transaction codes like SE16 to view the relevant data.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific version of your SAP system for any known issues or additional configuration steps.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the configuration and data, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: SPRO (Customizing), SE16 (Data Browser), SM37 (Job Monitoring).
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance.
  Documentation: Review the SAP Help Portal for detailed information on configuring day offsets in ISU.
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_ISU_CONSUM058 error in your SAP system.