How To Fix CRM_ISU_CONSUM020 - Internal Error

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISU_CONSUM - IS-U Profile: Error Messages

• Message number: 020

• Message text: Internal Error

What causes this issue?

An internal error has occurred.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Note which actions and entries have lead to the error.

Procedure for System Administrators

Contact your SAP administrator to further process the problem.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISU_CONSUM020 - Internal Error ?

  The SAP error message "CRM_ISU_CONSUM020 Internal Error" typically indicates an issue within the SAP system related to the Customer Relationship Management (CRM) and Industry Solution for Utilities (ISU) modules. This error can arise due to various reasons, including data inconsistencies, configuration issues, or problems with the underlying database.
  Possible Causes:
  
  Data Inconsistencies: There may be inconsistencies in the data being processed, such as missing or incorrect entries in the database.
  Configuration Issues: Incorrect configuration settings in the CRM or ISU modules can lead to internal errors.
  System Bugs: There may be bugs in the SAP software that trigger this error under certain conditions.
  Authorization Issues: Lack of proper authorizations for the user trying to perform the action may also lead to this error.
  Database Issues: Problems with the underlying database, such as corruption or connectivity issues, can also cause internal errors.
  
  Solutions:
  
  Check Data Consistency: Review the data being processed for any inconsistencies or missing entries. Use transaction codes like SE16 to check relevant tables.
  Review Configuration: Ensure that the configuration settings for CRM and ISU are correct. This may involve checking customizing settings in the SPRO transaction.
  Update SAP System: Ensure that your SAP system is up to date with the latest patches and support packages, as these may contain fixes for known bugs.
  Check Authorizations: Verify that the user has the necessary authorizations to perform the action that triggered the error.
  Analyze Logs: Use transaction codes like SLG1 to check application logs for more detailed error messages that can provide insights into the root cause.
  Contact SAP Support: If the issue persists, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including any logs or screenshots.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE80 (Object Navigator), SE37 (Function Module), and ST22 (Dump Analysis) to investigate further.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide guidance on troubleshooting.
  Community Forums: Check SAP Community forums or other online resources where similar issues may have been discussed.
  
  By following these steps, you should be able to identify the cause of the "CRM_ISU_CONSUM020 Internal Error" and take appropriate action to resolve it.