How To Fix CRM_IST_UI_ADJREQ072 - An adjustment request is already available for dispute case &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IST_UI_ADJREQ - Adjustment Requests: Message Class

• Message number: 072

• Message text: An adjustment request is already available for dispute case &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IST_UI_ADJREQ072 - An adjustment request is already available for dispute case &1 ?

  The SAP error message CRM_IST_UI_ADJREQ072 indicates that there is already an adjustment request associated with the specified dispute case (denoted by &1). This typically occurs in the context of SAP Customer Relationship Management (CRM) when a user attempts to create a new adjustment request for a dispute case that already has an existing adjustment request.
  Cause:
  
  Existing Adjustment Request: The primary cause of this error is that there is already an adjustment request created for the dispute case you are trying to work with. SAP does not allow multiple adjustment requests for the same dispute case to avoid confusion and ensure data integrity.
  System Configuration: In some cases, the system configuration or business rules may restrict the creation of multiple adjustment requests for a single dispute case.
  
  Solution:
  
  
  Check Existing Adjustment Requests: 
  
  Navigate to the dispute case in question and check if there is already an adjustment request created. You can do this by accessing the relevant transaction or using the CRM interface to view the details of the dispute case.
  
  
  
  Review Adjustment Request Status: 
  
  If an adjustment request exists, review its status. If it is still open or pending, you may need to complete or close it before creating a new one.
  
  
  
  Modify Existing Request: 
  
  If the existing adjustment request needs to be modified, you can do so instead of creating a new one. This may involve updating the details or processing the request as needed.
  
  
  
  Consult Documentation: 
  
  Refer to your organization's internal documentation or SAP help resources for specific procedures related to handling adjustment requests in your CRM system.
  
  
  
  Contact Support: 
  
  If you believe this message is appearing in error or if you need further assistance, consider reaching out to your SAP support team or consulting with an SAP expert who can provide guidance based on your specific system configuration and business processes.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that pertain to dispute management and adjustment requests, such as CRM_DNO_MONITOR or CRM_ORDER.
  SAP Notes: Check for any SAP Notes related to this error message for potential patches or updates that may address known issues.
  User Roles and Permissions: Ensure that your user role has the necessary permissions to view and manage adjustment requests and dispute cases.
  
  By following these steps, you should be able to resolve the error and proceed with your work in SAP CRM.