How To Fix CRM_IST_UI_ADJREQ020 - Unable to determine an employee responsible

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IST_UI_ADJREQ - Adjustment Requests: Message Class

• Message number: 020

• Message text: Unable to determine an employee responsible

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IST_UI_ADJREQ020 - Unable to determine an employee responsible ?

  The SAP error message CRM_IST_UI_ADJREQ020: Unable to determine an employee responsible typically occurs in the SAP Customer Relationship Management (CRM) module when the system is unable to identify or assign an employee responsible for a particular transaction or object, such as a service request, activity, or order.
  Causes:
  
  Missing Employee Assignment: The employee responsible may not be assigned to the relevant organizational unit or business partner.
  Incorrect Configuration: There may be issues with the configuration of the employee responsible determination in the system.
  Authorization Issues: The user may not have the necessary authorizations to view or assign the employee responsible.
  Data Inconsistencies: There may be inconsistencies in the master data related to employees or business partners.
  Custom Logic: If there are custom enhancements or logic implemented, they may not be functioning correctly.
  
  Solutions:
  
  
  Check Employee Assignment:
  
  Verify that the employee is correctly assigned to the relevant organizational unit or business partner in the system.
  Ensure that the employee is active and not marked as inactive in the system.
  
  
  
  Review Configuration:
  
  Check the configuration settings for employee determination in the CRM system. This can usually be found in the customizing settings under the relevant CRM area.
  Ensure that the rules for determining the employee responsible are correctly set up.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to view and assign employees. This can be checked in the user roles and profiles.
  
  
  
  Data Consistency:
  
  Run data consistency checks to identify any inconsistencies in the employee or business partner master data.
  Correct any discrepancies found during the checks.
  
  
  
  Debugging Custom Logic:
  
  If there are custom enhancements, consider debugging the logic to identify any issues that may be causing the error.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to this specific error message for additional insights or patches that may address the issue.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like BP (Business Partner) to check employee assignments or SU01 (User Maintenance) to check user authorizations.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may provide fixes or additional information regarding this error.
  Community Forums: Consider searching or posting in SAP community forums for insights from other users who may have encountered the same issue.
  
  If the problem persists after trying the above solutions, it may be beneficial to consult with your SAP support team or a technical consultant who can provide more in-depth analysis and assistance.