How To Fix CRM_IST_LOCK020 - Enter lock reason

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IST_LOCK - Message Class for IST Lock Proposals

• Message number: 020

• Message text: Enter lock reason

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IST_LOCK020 - Enter lock reason ?

  The SAP error message CRM_IST_LOCK020 typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to perform an action that requires a lock reason to be specified, but none has been provided. This error is related to the locking mechanism in SAP, which is used to prevent concurrent modifications to the same data by multiple users.
  
  Cause:
  The error is triggered when:
  
  A user tries to create or modify a business object (like a sales order, service request, etc.) that requires a lock to be set.
  The system expects a lock reason to be entered, but it is missing or not specified.
  
  
  Solution:
  To resolve the CRM_IST_LOCK020 error, you can take the following steps:
  
  
  Enter a Lock Reason: 
  
  When prompted by the system, provide a valid lock reason. This is usually a short text that explains why the lock is being set (e.g., "Editing", "Review", etc.).
  
  
  
  Check Configuration:
  
  Ensure that the lock reason configuration in