How To Fix CRM_IST_CONTRACT221 - Items in the contract may have been deleted by the order rejection

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IST_CONTRACT - Messages for the IST Contract

• Message number: 221

• Message text: Items in the contract may have been deleted by the order rejection

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IST_CONTRACT221 - Items in the contract may have been deleted by the order rejection ?

  The SAP error message CRM_IST_CONTRACT221 indicates that items in a contract may have been deleted due to an order rejection. This typically occurs in the context of SAP Customer Relationship Management (CRM) when there is a mismatch or inconsistency between the contract and the related order documents.
  Cause:
  
  Order Rejection: The most common cause of this error is that an order related to the contract has been rejected. When an order is rejected, the system may automatically remove or delete the associated items from the contract.
  Data Inconsistency: There may be inconsistencies in the data between the contract and the order, leading to the system's inability to process the contract correctly.
  Contract Changes: If there have been changes made to the contract after the order was created, it could lead to discrepancies that trigger this error.
  Custom Logic: If there are custom developments or enhancements in the system, they might also lead to unexpected behavior regarding contract and order processing.
  
  Solution:
  
  Check Order Status: Review the status of the related order to confirm if it has indeed been rejected. If so, determine the reason for the rejection and address it accordingly.
  Review Contract Items: Examine the contract items to see which ones have been deleted. You may need to recreate or adjust these items based on the current business requirements.
  Recreate Order: If the order was rejected in error, consider recreating the order or modifying it to meet the necessary criteria for acceptance.
  Data Consistency Check: Perform a data consistency check between the contract and the order to identify any discrepancies. This may involve checking for missing or incorrect data.
  Consult Documentation: Refer to SAP documentation or notes related to CRM contract management for any specific guidelines or troubleshooting steps.
  Contact SAP Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for order management and CRMD_ORDERADM_H for accessing order administration.
  SAP Notes: Check for any SAP Notes that may address this specific error message or provide patches and updates that could resolve the issue.
  User Exits and BAdIs: If there are custom developments in your SAP environment, review any user exits or Business Add-Ins (BAdIs) that might affect contract and order processing.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CRM_IST_CONTRACT221 error message.