How To Fix CRM_ISM001 - Call of IS-M business partner search canceled

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISM - IS-M: Messages for CRM-IS-Media Integration

• Message number: 001

• Message text: Call of IS-M business partner search canceled

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISM001 - Call of IS-M business partner search canceled ?

  The SAP error message CRM_ISM001: Call of IS-M business partner search canceled typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with the IS-M (Industry Solution for Media) module. This error can arise due to various reasons, and understanding the cause is essential for finding an appropriate solution.
  Causes:
  
  User Cancellation: The most straightforward cause is that the user manually canceled the search operation.
  Timeouts: The search operation may take too long, leading to a timeout or cancellation.
  Configuration Issues: There may be issues with the configuration of the IS-M business partner search.
  Authorization Issues: The user may not have the necessary authorizations to perform the search.
  Data Issues: There could be inconsistencies or issues with the data in the business partner records.
  System Performance: High system load or performance issues can lead to cancellations of long-running processes.
  
  Solutions:
  
  Retry the Operation: If the cancellation was accidental, simply retry the search operation.
  Check for Timeouts: If the operation is timing out, consider optimizing the search parameters or increasing the timeout settings.
  Review Configuration: Ensure that the IS-M business partner search is correctly configured in the system. Check transaction codes related to configuration (e.g., SPRO).
  Check Authorizations: Verify that the user has the necessary authorizations to perform the search. This can be done through transaction SU53 or by checking roles and profiles.
  Data Consistency Check: Run consistency checks on the business partner data to identify and resolve any issues.
  Monitor System Performance: Use transaction ST03N or ST22 to monitor system performance and check for any performance bottlenecks.
  Consult Logs: Check the application logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the CRM_ISM001 error. You can search for relevant notes in the SAP Support Portal.
  Documentation: Review the official SAP documentation for the IS-M module and CRM to understand the expected behavior and configuration settings.
  Community Forums: Engage with SAP community forums or user groups to see if others have encountered similar issues and how they resolved them.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP Basis or technical support team for further investigation.