How To Fix CRM_INVOICE_EDR005 - The external invoice could not be persisted within CRM

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_INVOICE_EDR - message class for invoice & edr

• Message number: 005

• Message text: The external invoice could not be persisted within CRM

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_INVOICE_EDR005 - The external invoice could not be persisted within CRM ?

  The SAP error message CRM_INVOICE_EDR005, which states "The external invoice could not be persisted within CRM," typically indicates an issue with the integration between the external system (such as an ERP system) and the SAP Customer Relationship Management (CRM) system when trying to create or update an invoice.
  Causes:
  
  Data Inconsistencies: The data being sent from the external system may not match the expected format or may contain invalid values (e.g., incorrect customer ID, missing mandatory fields).
  Configuration Issues: There may be configuration problems in the CRM system that prevent the successful processing of the invoice.
  Authorization Issues: The user or system trying to create the invoice may not have the necessary permissions to perform the action.
  Technical Errors: There could be underlying technical issues, such as problems with the database, network issues, or system performance problems.
  Integration Errors: Issues with the middleware or integration layer (like SAP PI/PO or other integration tools) that facilitate communication between the external system and CRM.
  
  Solutions:
  
  Check Data Validity: Review the data being sent from the external system to ensure it meets the required format and contains all mandatory fields. Validate customer IDs, product codes, and other relevant information.
  Review Configuration: Ensure that the CRM system is properly configured to accept external invoices. This includes checking settings related to invoice processing, document types, and any relevant customizing settings.
  Authorization Check: Verify that the user or system account has the necessary authorizations to create or update invoices in the CRM system.
  Error Logs: Check the application logs (transaction SLG1) and the error logs in the CRM system for more detailed error messages that can provide insights into the root cause of the issue.
  Integration Monitoring: If using middleware, check the integration monitoring tools to identify any errors or issues in the data transfer process.
  Consult SAP Notes: Look for relevant SAP Notes or Knowledge Base Articles (KBAs) that may address this specific error message or provide guidance on troubleshooting.
  Testing: If possible, perform tests with different sets of data to isolate the issue and determine if it is data-specific or a broader system issue.
  
  Related Information:
  
  Transaction Codes: Use transaction codes like SLG1 (Application Log) to view logs related to the error.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed information about the error and the context in which it occurs.
  Documentation: Review the official SAP documentation for CRM invoicing and integration scenarios to ensure compliance with best practices.
  
  By following these steps, you should be able to identify and resolve the issue causing the CRM_INVOICE_EDR005 error.