How To Fix CRM_IND_MESSAGE036 - Record ID &1: Header already exists

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IND_MESSAGE - Message class for Indirects

• Message number: 036

• Message text: Record ID &1: Header already exists

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IND_MESSAGE036 - Record ID &1: Header already exists ?

  The SAP error message CRM_IND_MESSAGE036, which states "Record ID &1: Header already exists," typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an attempt to create or update a record that already has an existing header record in the system. This can happen in various scenarios, such as when trying to create a new interaction record, service request, or any other CRM document that requires a unique header.
  Cause:
  
  Duplicate Record Creation: The most common cause is that the system is trying to create a new record with a header that already exists in the database.
  Data Entry Errors: Users may inadvertently attempt to create a record with the same identifier or key as an existing record.
  System Configuration Issues: There may be issues with the configuration of the CRM system that lead to improper handling of record creation.
  Concurrency Issues: If multiple users are trying to create the same record simultaneously, it can lead to this error.
  
  Solution:
  
  Check for Existing Records: Before creating a new record, check if a record with the same ID or header already exists. You can do this by searching for the record in the relevant CRM application.
  Use Unique Identifiers: Ensure that the identifiers used for creating new records are unique. This may involve implementing checks or validations in the user interface or backend logic.
  Review User Input: Educate users on the importance of checking for existing records before attempting to create new ones. Implementing user-friendly error messages can help guide users.
  System Configuration Review: If the issue persists, review the system configuration and settings related to record creation to ensure they are set up correctly.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error message or related issues.
  Debugging: If you have access to development tools, consider debugging the process to identify where the duplicate check is failing.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help in managing records, such as CRMD_ORDER, CRMD_ORDERADM_H, etc.
  SAP Documentation: Refer to the official SAP documentation for CRM to understand the data model and how headers and items are managed.
  User Forums and Communities: Engage with SAP user communities or forums where similar issues may have been discussed, and solutions shared.
  
  If the problem persists after trying the above solutions, it may be beneficial to involve your SAP support team or consult with an SAP expert for further assistance.