How To Fix CRM_ICM_MAT008 - Reliability is being processed by &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_MAT - Message class for ICM 5x5 Matrix

• Message number: 008

• Message text: Reliability is being processed by &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_MAT008 - Reliability is being processed by &1 ?

  The SAP error message CRM_ICM_MAT008, which states "Reliability is being processed by &1," typically indicates that a particular reliability check or process is currently being executed by another user or session in the system. This can occur in various scenarios, particularly in the context of CRM (Customer Relationship Management) applications where multiple users may be accessing or modifying the same data simultaneously.
  Cause:
  
  Concurrent Processing: The error usually arises when two or more users attempt to process the same reliability check or transaction at the same time.
  Locking Mechanism: SAP employs a locking mechanism to prevent data inconsistencies. If one user is processing a reliability check, the system locks that process for others until it is completed.
  Long-Running Processes: If the reliability check is taking longer than expected, other users may encounter this message while waiting for the process to complete.
  
  Solution:
  
  Wait and Retry: The simplest solution is to wait for a few moments and then try to execute the action again. The process may complete, and the lock will be released.
  Check Active Sessions: If you have access, check for active sessions or processes in the system that might be holding the lock. You can use transaction codes like SM66 (Global Work Process Overview) or SM50 (Work Process Overview) to monitor active processes.
  Contact the User: If you identify the user who is processing the reliability check, you may want to contact them to see if they can complete their task more quickly.
  System Administrator Intervention: If the process seems to be stuck or taking too long, a system administrator may need to intervene. They can analyze the situation and, if necessary, terminate the long-running process.
  Review System Logs: Check system logs for any additional information or errors that might provide context for the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM21 (System Log), SM37 (Job Monitoring), and ST22 (Dump Analysis) for troubleshooting.
  SAP Notes: Look for SAP Notes related to CRM and reliability checks for any known issues or patches that may address this error.
  User Training: Ensure that users are trained on how to handle concurrent processing scenarios to minimize conflicts.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or refer to SAP's official documentation for further assistance.