How To Fix CRM_ICM_DOC016 - Document locked by user &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_DOC -

• Message number: 016

• Message text: Document locked by user &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_DOC016 - Document locked by user &1 ?

  The SAP error message "CRM_ICM_DOC016 Document locked by user &1" indicates that a specific document in the SAP Customer Relationship Management (CRM) system is currently locked by another user. This typically occurs when a user is editing or processing a document, preventing other users from making changes to it simultaneously.
  
  Cause:
  
  User Locking: The document is being edited by another user, which locks it for editing to prevent data inconsistencies.
  Session Timeout: Sometimes, if a user has an open session that times out, the document may remain locked until the session is properly closed or the lock is released.
  System Errors: Occasionally, system errors or crashes can leave documents in a locked state.
  
  
  Solution:
  
  Wait and Retry: If the document is locked by another user, the simplest solution is to wait until that user has finished their work and released the lock.
  Check Lock Entries: You can check the lock entries in the system using transaction code