How To Fix CRM_ICM_CMG042 - Case with ID &1 does not exist

CRM_ICM_CMG042 - Overview

• Message type: E = Error

• Message class: CRM_ICM_CMG - Messages for ICM Cases & Leads

• Message number: 042

• Message text: Case with ID &1 does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

CRM_ICM_CMG042 - Details

• The SAP error message CRM_ICM_CMG042 indicates that a case with the specified ID does not exist in the system. This error typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with interaction center management (ICM) or case management functionalities.
  Causes:
  
  Incorrect Case ID: The most common cause is that the case ID you are trying to access is incorrect or has been mistyped.
  Case Deletion: The case may have been deleted or archived, making it unavailable in the current context.
  Authorization Issues: The user may not have the necessary permissions to view the case, leading to the perception that it does not exist.
  Data Synchronization Issues: If the system is integrated with other systems, there may be synchronization issues that prevent the case from being recognized.
  Database Issues: There could be underlying database issues that prevent the retrieval of the case.
  
  Solutions:
  
  Verify Case ID: Double-check the case ID for any