How To Fix CRM_ICM_BP100 - No ICM authorization to process &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_BP - Message class for ICM Busienss partner

• Message number: 100

• Message text: No ICM authorization to process &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_BP100 - No ICM authorization to process &1 ?

  The SAP error message "CRM_ICM_BP100 No ICM authorization to process &1" typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with the Interaction Center (IC). This error indicates that the user does not have the necessary authorizations to perform a specific action related to a business partner (BP) or interaction.
  Cause:
  
  Missing Authorizations: The user attempting to perform the action does not have the required authorizations assigned in their user profile. This could be due to missing roles or authorizations related to the Interaction Center or business partner processing.
  Incorrect Role Assignment: The roles assigned to the user may not include the necessary permissions to access or modify the business partner data.
  Configuration Issues: There may be configuration issues in the authorization objects related to the Interaction Center.
  
  Solution:
  
  
  Check User Authorizations:
  
  Use transaction code SU53 immediately after the error occurs to analyze the authorization check. This will show which authorization object failed and why.
  Review the user’s roles and authorizations in transaction SU01 (User Maintenance) or PFCG (Role Maintenance).
  
  
  
  Assign Missing Roles:
  
  If the user lacks the necessary roles, assign the appropriate roles that include the required authorizations for the Interaction Center and business partner processing.
  Common roles that may be required include those related to CRM Interaction Center, Business Partner Management, and specific transaction authorizations.
  
  
  
  Modify Authorization Objects:
  
  If necessary, modify the authorization objects to include the required permissions. This may involve working with your SAP security team to ensure that the correct authorizations are granted.
  
  
  
  Testing:
  
  After making changes to roles or authorizations, have the user log out and log back in to test if the issue is resolved.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to CRM and ICM authorizations for more detailed guidance on specific authorization objects that may be relevant.
  
  
  
  Related Information:
  
  Authorization Objects: Common authorization objects related to CRM and ICM include CRM_ICM, CRM_BPA, and others that govern access to business partner data and interaction center functionalities.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance on authorization problems in the CRM Interaction Center.
  User Roles: Ensure that the user roles are regularly reviewed and updated to reflect any changes in business processes or user responsibilities.
  
  If the issue persists after following these steps, it may be beneficial to engage with your SAP Basis or Security team for further investigation and resolution.