How To Fix CRM_ICM_BP041 - Partner &1 is not an External or ICMEXT role is already added

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ICM_BP - Message class for ICM Busienss partner

• Message number: 041

• Message text: Partner &1 is not an External or ICMEXT role is already added

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ICM_BP041 - Partner &1 is not an External or ICMEXT role is already added ?

  The SAP error message CRM_ICM_BP041 indicates that there is an issue with the business partner (BP) role assignment in the context of the Interaction Center (IC) or the Internet Communication Manager (ICM). Specifically, it suggests that the partner you are trying to use is either not assigned the correct external role or that the role ICMEXT has already been assigned to the partner.
  Cause:
  
  Missing External Role: The business partner does not have the required external role assigned. In the context of the Interaction Center, this role is necessary for the partner to be recognized as an external entity.
  Role Already Assigned: The role ICMEXT is already assigned to the business partner, which may lead to conflicts if you are trying to assign it again or if there are other role-related issues.
  Incorrect Partner Type: The partner type may not be compatible with the expected roles in the system.
  Configuration Issues: There may be configuration issues in the system that prevent the correct assignment of roles.
  
  Solution:
  
  
  Check Business Partner Roles:
  
  Go to the transaction code BP (Business Partner) in SAP.
  Search for the business partner in question.
  Check the roles assigned to the partner. Ensure that the role ICMEXT (or any other required external role) is assigned correctly.
  
  
  
  Assign the Required Role:
  
  If the required role is missing, you can add it by selecting the appropriate role from the list of available roles and saving the changes.
  
  
  
  Review Role Assignment:
  
  If the role ICMEXT is already assigned, ensure that there are no duplicate assignments or conflicts with other roles. You may need to remove and reassign the role if necessary.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to business partner roles and the Interaction Center to ensure that you are following the correct procedures.
  
  
  
  Check Configuration:
  
  If the issue persists, check the configuration settings in the system related to business partner roles and the Interaction Center. This may involve consulting with your SAP Basis or functional team.
  
  
  
  Testing:
  
  After making changes, test the functionality again to ensure that the error message no longer appears.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  BP for Business Partner maintenance.
  CRMD_ORDER for accessing CRM order management.
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to business partner roles and the Interaction Center.
  Documentation: Review the SAP Help Portal for detailed information on business partner roles and their implications in the CRM and ICM contexts.
  
  If the problem continues after following these steps, it may be beneficial to engage with SAP support or your internal SAP team for further assistance.