How To Fix CRM_IC_WZ_CUST_ENH024 - &1 may not contain special characters

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_WZ_CUST_ENH - Wizards for Customer Enhancements in IC WebClient

• Message number: 024

• Message text: &1 may not contain special characters

What causes this issue?

A name containing at least one special character was entered.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Enter a name that does not contain special characters.
Special characters include: "?$%&()=?\{[]}^?+*~#-'.:,;<>|??@??`?+?_n-S!

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_WZ_CUST_ENH024 - &1 may not contain special characters ?

  The SAP error message CRM_IC_WZ_CUST_ENH024 indicates that a certain field (denoted by &1) does not allow special characters. This error typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with customer interactions or data entry in the Interaction Center (IC).
  Cause:
  The error is triggered when a user attempts to enter data into a field that is restricted from containing special characters. This could be due to:
  
  Field Configuration: The field may be configured to accept only alphanumeric characters, and any attempt to include special characters (like @, #, $, %, &, etc.) will result in this error.
  Data Validation Rules: There may be validation rules in place that enforce this restriction to maintain data integrity and consistency.
  User Input Error: The user may inadvertently include special characters while entering data.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Input Data: Review the data you are trying to enter in the specified field. Ensure that it contains only valid characters (letters and numbers) and does not include any special characters.
  
  
  Field Configuration Review: If you have access to the configuration settings, check the field definitions in the CRM system to understand the allowed character set. This may require assistance from a system administrator or SAP consultant.
  
  
  User Training: If this error is common among users, consider providing training or guidelines on acceptable data entry practices to prevent future occurrences.
  
  
  Custom Enhancements: If the field needs to accept special characters for business reasons, you may need to consider customizing the field validation logic. This would typically require development work and should be done in accordance with SAP best practices.
  
  
  Consult Documentation: Refer to SAP documentation or support notes related to this error message for additional context and potential fixes.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help in troubleshooting or configuring the system.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, providing insights or solutions.
  
  If the issue persists after following these steps, it may be beneficial to reach out to SAP support for further assistance.