How To Fix CRM_IC_WZ_CUST_ENH002 - Enter the name of the BOL entity

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_WZ_CUST_ENH - Wizards for Customer Enhancements in IC WebClient

• Message number: 002

• Message text: Enter the name of the BOL entity

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_WZ_CUST_ENH002 - Enter the name of the BOL entity ?

  The SAP error message CRM_IC_WZ_CUST_ENH002 typically occurs in the context of the SAP CRM (Customer Relationship Management) system, particularly when working with the Interaction Center (IC) or when customizing Business Object Layer (BOL) entities. This error indicates that a required field, specifically the name of a BOL entity, has not been filled in or is missing.
  Cause:
  
  Missing BOL Entity Name: The most common cause of this error is that the system expects a BOL entity name to be provided, but it is either left blank or not properly configured.
  Configuration Issues: There may be issues in the configuration of the Interaction Center or the BOL framework, leading to the system not recognizing the required entity.
  Custom Enhancements: If there are custom enhancements or modifications in the CRM system, they may not be correctly implemented, leading to this error.
  
  Solution:
  
  
  Check Configuration:
  
  Go to the configuration settings for the Interaction Center and ensure that all required fields, including the BOL entity name, are properly configured.
  Verify that the BOL entity you are trying to use is correctly defined in the system.
  
  
  
  Provide the BOL Entity Name:
  
  If you are in a transaction or a screen where you need to enter a BOL entity name, make sure to fill in the required field with the correct entity name.
  
  
  
  Review Custom Enhancements:
  
  If there are custom enhancements or modifications, review the code to ensure that the BOL entity name is being correctly passed and handled.
  Check for any missing or incorrect logic that might lead to this error.
  
  
  
  Debugging:
  
  If you have access to debugging tools, you can trace the execution to see where the error is being triggered and identify the missing or incorrect entity name.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific version of your CRM system for any known issues or additional configuration steps that may be required.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above steps, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration or version.
  
  
  
  Related Information:
  
  BOL (Business Object Layer): This is a framework in SAP CRM that allows for the representation of business objects and their relationships. Understanding how BOL entities work can help in troubleshooting related issues.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide guidance on configuration.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help in navigating to the configuration settings or debugging tools.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_IC_WZ_CUST_ENH002 error message.