How To Fix CRM_IC_WZ_AM000 - Cannot retrieve the delivered event profile information

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_WZ_AM - Message Class for Alert Modeler Wizard

• Message number: 000

• Message text: Cannot retrieve the delivered event profile information

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_WZ_AM000 - Cannot retrieve the delivered event profile information ?

  The SAP error message CRM_IC_WZ_AM000 ("Cannot retrieve the delivered event profile information") typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with accessing or retrieving event profile information related to interaction center activities. This can happen for various reasons, including configuration issues, missing data, or system errors.
  Causes:
  
  
  Missing or Incorrect Configuration: The event profile may not be properly configured in the system. This could include missing entries in the customizing settings or incorrect settings that prevent the system from retrieving the necessary information.
  
  
  Data Inconsistency: There may be inconsistencies in the data related to the event profiles, such as missing entries in the database or issues with the underlying data model.
  
  
  Authorization Issues: The user may not have the necessary authorizations to access the event profile information.
  
  
  System Errors: There could be temporary system issues or bugs that are preventing the retrieval of the event profile information.
  
  
  Transport Issues: If the event profile was recently transported from another system, there may have been issues during the transport process that led to incomplete or incorrect data.
  
  
  Solutions:
  
  
  Check Configuration: Review the configuration settings for event profiles in the SAP CRM system. Ensure that all necessary entries are present and correctly configured. You can do this by navigating to the relevant customizing transaction (e.g., SPRO) and checking the settings under CRM.
  
  
  Data Consistency Check: Perform a consistency check on the data related to event profiles. This may involve checking the database tables for missing or inconsistent entries.
  
  
  Authorization Check: Verify that the user encountering the error has the necessary authorizations to access the event profile information. This can be done by checking the user's roles and authorizations in the system.
  
  
  System Logs: Check the system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  
  Transport Review: If the issue arose after a transport, review the transport logs to ensure that all objects were transported correctly and that there were no errors during the transport process.
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message. There may be known issues or patches available that can resolve the problem.
  
  
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any relevant logs and configuration settings.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (for configuration), SLG1 (for logs), and SE11 (for data dictionary) to help diagnose the issue.
  Documentation: Review SAP documentation related to CRM event profiles and interaction center functionalities for additional insights.
  Community Forums: Check SAP Community forums or other user groups for discussions related to this error, as other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.