How To Fix CRM_IC_UI_TX_LINK002 - Correspondence is unlinked

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_UI_TX_LINK - Linking messages

• Message number: 002

• Message text: Correspondence is unlinked

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_UI_TX_LINK002 - Correspondence is unlinked ?

  The SAP error message CRM_IC_UI_TX_LINK002, which states "Correspondence is unlinked," typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with correspondence or communication records that are not properly linked to the relevant business objects (like transactions, activities, or cases).
  Cause:
  
  Unlinked Correspondence: The correspondence (e.g., emails, letters, or other forms of communication) is not associated with any specific business object in the CRM system.
  Data Integrity Issues: There may be issues with data integrity, such as missing references or incorrect configurations that prevent the correspondence from being linked.
  User Actions: The user may have attempted to create or access correspondence without properly linking it to a business object.
  System Configuration: Incorrect system settings or configurations in the CRM system can lead to this error.
  
  Solution:
  
  Link the Correspondence: Ensure that the correspondence is properly linked to the relevant business object. This can usually be done by editing the correspondence record and selecting the appropriate business object.
  Check Data Integrity: Review the data integrity of the correspondence and the associated business objects. Ensure that all necessary fields are filled out and that there are no missing references.
  Review User Actions: If the error occurred during a specific user action, review the steps taken to ensure that the correspondence was created or accessed correctly.
  System Configuration: Consult with your SAP administrator or technical team to check the system configuration related to correspondence handling. They may need to adjust settings or perform system checks to resolve the issue.
  Consult Documentation: Refer to SAP documentation or support notes related to CRM correspondence to find specific guidance or troubleshooting steps.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that deal with correspondence management, such as CRM_ORDER or CRM_ACTIVITY.
  User Training: Ensure that users are trained on how to properly create and link correspondence to business objects to prevent this error from occurring in the future.
  Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with detailed information about the error and the context in which it occurs.
  
  By following these steps, you should be able to resolve the CRM_IC_UI_TX_LINK002 error and ensure that correspondence is properly linked within your SAP CRM system.