How To Fix CRM_IC_SERVICE005 - Automatic routing found no responsible Organizational Unit

CRM_IC_SERVICE005 - Overview

• Message type: E = Error

• Message class: CRM_IC_SERVICE - IC Web Client - Service Related Messages

• Message number: 005

• Message text: Automatic routing found no responsible Organizational Unit

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_SERVICE005 - Automatic routing found no responsible Organizational Unit ?

  The SAP error message CRM_IC_SERVICE005 indicates that the automatic routing process in the SAP Customer Relationship Management (CRM) system could not find a responsible organizational unit for the service request or incident. This typically occurs when the system is trying to assign a service request to an organizational unit based on predefined rules, but it fails to find a match.
  Causes:
  
  Missing Organizational Units: The organizational units that should handle the service requests may not be defined in the system.
  Routing Rules: The routing rules or criteria set up in the system may not be correctly configured or may not match the incoming service request.
  Incorrect Configuration: There may be issues with the configuration of the service processes, such as missing assignments or incorrect settings in the CRM system.
  Data Inconsistencies: There could be inconsistencies in the master data, such as missing or incorrect data for the organizational units or service categories.
  User Roles and Authorizations: