How To Fix CRM_IC_SERVICE005 - Automatic routing found no responsible Organizational Unit

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_SERVICE - IC Web Client - Service Related Messages

• Message number: 005

• Message text: Automatic routing found no responsible Organizational Unit

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_SERVICE005 - Automatic routing found no responsible Organizational Unit ?

  The SAP error message CRM_IC_SERVICE005 indicates that the automatic routing process in the SAP Customer Relationship Management (CRM) system could not find a responsible organizational unit for the service request or incident. This typically occurs when the system is trying to assign a service request to an organizational unit based on predefined rules, but it fails to find a match.
  Causes:
  
  Missing Organizational Units: The organizational units that should handle the service requests may not be defined in the system.
  Routing Rules: The routing rules or criteria set up in the system may not be correctly configured or may not match the incoming service request.
  Incorrect Configuration: There may be issues with the configuration of the service processes, such as missing assignments or incorrect settings in the CRM system.
  Data Inconsistencies: There could be inconsistencies in the master data, such as missing or incorrect data for the organizational units or service categories.
  User Roles and Authorizations: The user or the organizational unit may not have the necessary authorizations to be assigned to the service request.
  
  Solutions:
  
  Check Organizational Units: Ensure that the relevant organizational units are defined in the system and are active. You can do this by navigating to the organizational management area in SAP.
  Review Routing Rules: Examine the routing rules configured in the system. Make sure that they are set up correctly and that they include the necessary criteria for routing service requests.
  Configuration Review: Review the configuration settings for the service processes in the CRM system. Ensure that all necessary assignments are in place and that the settings align with business requirements.
  Data Consistency Check: Perform a data consistency check to identify any missing or incorrect data related to organizational units or service categories. Correct any discrepancies found.
  Authorization Check: Verify that the user roles and authorizations are correctly set up for the organizational units involved in the service request handling.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like PPOME (to manage organizational units) or CRMD_ORDER (to manage service requests) to check and modify the relevant settings.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance on this error message.
  Documentation: Refer to the SAP Help Portal or specific CRM documentation for detailed information on configuring organizational units and routing rules.
  
  If the issue persists after checking these areas, it may be beneficial to consult with your SAP support team or a consultant who specializes in SAP CRM for further assistance.