How To Fix CRM_IC_PARTNER001 - Partner with function &1 has been set to partner &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_PARTNER - IC WebClient: Partner processing related messages

• Message number: 001

• Message text: Partner with function &1 has been set to partner &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_PARTNER001 - Partner with function &1 has been set to partner &2 ?

  The SAP error message CRM_IC_PARTNER001 typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with partner determination in the interaction center (IC). This error indicates that a partner with a specific function (e.g., sold-to party, ship-to party, etc.) has been set to a different partner than expected.
  Cause:
  The error can be caused by several factors, including:
  
  Incorrect Partner Function Assignment: The partner function assigned to a specific partner may not match the expected configuration in the system.
  Missing Partner Data: The required partner data may not be maintained in the system, leading to inconsistencies.
  Configuration Issues: There may be issues with the configuration of partner determination procedures in the CRM system.
  Data Inconsistencies: There could be inconsistencies in the master data for partners, such as missing or incorrect entries.
  
  Solution:
  To resolve the CRM_IC_PARTNER001 error, you can take the following steps:
  
  
  Check Partner Functions:
  
  Verify the partner functions assigned to the relevant business partner. Ensure that the partner with function &1 is correctly assigned to partner &2.
  
  
  
  Maintain Partner Data:
  
  Go to the relevant transaction (e.g., BP for Business Partner) and check if the partner data is complete and accurate. Make sure that all necessary partner functions are filled in.
  
  
  
  Review Configuration:
  
  Check the partner determination procedure in the CRM configuration. Ensure that the partner functions are correctly defined and that the determination rules are set up properly.
  
  
  
  Data Consistency Check:
  
  Run consistency checks on the partner data to identify any discrepancies. You can use transaction codes like BP or CRMD_ORDER to review and correct partner assignments.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to partner determination in CRM for any specific guidelines or known issues.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the partner determination logic to identify where the mismatch is occurring.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  BP (Business Partner)
  CRMD_ORDER (CRM Order Management)
  CRMD_ORDERADM_H (Order Management Header)
  
  
  
  SAP Notes: 
  
  Check SAP Notes for any updates or patches related to partner determination issues in CRM.
  
  
  
  SAP Community: 
  
  Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_IC_PARTNER001 error in your SAP system.