How To Fix CRM_IC_FAXLETTER002 - Agent must be assigned to business partner

CRM_IC_FAXLETTER002 - Overview

• Message type: E = Error

• Message class: CRM_IC_FAXLETTER - Messages fax/letter processing in agent inbox IC WebClient

• Message number: 002

• Message text: Agent must be assigned to business partner

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_FAXLETTER002 - Agent must be assigned to business partner ?

  The SAP error message CRM_IC_FAXLETTER002 indicates that an agent must be assigned to the business partner in the context of using the SAP CRM (Customer Relationship Management) system, particularly when dealing with fax or letter communications.
  
  Cause:
  This error typically occurs when you attempt to send a fax or letter to a business partner (BP) without having an agent assigned to that business partner. In SAP CRM, an agent is usually a user or a responsible person who is designated to handle communications or transactions related to a specific business partner.
  
  Solution:
  To resolve this error, you need to ensure that an agent is assigned to the business partner in question. Here are the steps to do this:
  
  
  Access the Business Partner:
  
  Go to the transaction code BP (Business Partner) in SAP.
  Search for and select the relevant business partner.
  
  
  
  Edit the Business Partner:
  
  Once you have selected the business partner, go to the Roles tab.
  Ensure that the appropriate