How To Fix CRM_IC_FAXLETTER002 - Agent must be assigned to business partner

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_FAXLETTER - Messages fax/letter processing in agent inbox IC WebClient

• Message number: 002

• Message text: Agent must be assigned to business partner

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_FAXLETTER002 - Agent must be assigned to business partner ?

  The SAP error message CRM_IC_FAXLETTER002 indicates that an agent must be assigned to the business partner in the context of using the SAP CRM (Customer Relationship Management) system, particularly when dealing with fax or letter communications.
  Cause:
  This error typically occurs when you attempt to send a fax or letter to a business partner (BP) without having an agent assigned to that business partner. In SAP CRM, an agent is usually a user or a responsible person who is designated to handle communications or transactions related to a specific business partner.
  Solution:
  To resolve this error, you need to ensure that an agent is assigned to the business partner in question. Here are the steps to do this:
  
  
  Access the Business Partner:
  
  Go to the transaction code BP (Business Partner) in SAP.
  Search for and select the relevant business partner.
  
  
  
  Edit the Business Partner:
  
  Once you have selected the business partner, go to the Roles tab.
  Ensure that the appropriate role is assigned that allows for agent assignment (e.g., "Customer" or "Supplier").
  
  
  
  Assign an Agent:
  
  Navigate to the Relationships or Contact Persons section.
  Here, you can assign an agent (user) to the business partner. This is typically done by adding a new relationship or contact person and specifying the user as the agent.
  
  
  
  Save Changes:
  
  After assigning the agent, make sure to save your changes.
  
  
  
  Retry the Operation:
  
  After assigning the agent, try to send the fax or letter again to see if the error persists.
  
  
  
  Related Information:
  
  User Roles: Ensure that the user you are assigning as an agent has the necessary authorizations and roles to perform actions related to the business partner.
  Business Partner Configuration: Check if the business partner is correctly configured in the system, including all necessary details like address, communication methods, etc.
  SAP Notes: If the issue persists, consider checking SAP Notes or the SAP Support Portal for any known issues or patches related to this error message.
  Documentation: Refer to the SAP Help Portal for detailed documentation on business partner management and communication processes in SAP CRM.
  
  By following these steps, you should be able to resolve the CRM_IC_FAXLETTER002 error and successfully send communications to the business partner.