How To Fix CRM_IC_CAM_CUST002 - Inclusion or exclusion has not been specified or is invalid

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_CAM_CUST - Campaign Customizing

• Message number: 002

• Message text: Inclusion or exclusion has not been specified or is invalid

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_CAM_CUST002 - Inclusion or exclusion has not been specified or is invalid ?

  The SAP error message CRM_IC_CAM_CUST002 typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with campaign management or customer interactions. This error indicates that there is an issue with the inclusion or exclusion criteria specified for a campaign or interaction.
  Cause:
  
  Missing Criteria: The error may arise if the inclusion or exclusion criteria for a campaign are not specified at all.
  Invalid Criteria: If the criteria provided are not valid or do not conform to the expected format, this error can occur.
  Configuration Issues: There may be issues with the configuration settings in the CRM system that affect how inclusion/exclusion criteria are processed.
  Data Issues: The underlying data used for the campaign may be incomplete or incorrect, leading to invalid criteria.
  
  Solution:
  
  
  Check Inclusion/Exclusion Criteria:
  
  Go to the campaign or interaction record where the error occurred.
  Verify that the inclusion and exclusion criteria are properly defined. Ensure that at least one valid criterion is specified.
  
  
  
  Validate Criteria Format:
  
  Ensure that the criteria are in the correct format and that all required fields are filled out correctly.
  
  
  
  Review Configuration Settings:
  
  Check the configuration settings in the CRM system related to campaign management. Ensure that all necessary settings are correctly configured.
  
  
  
  Data Validation:
  
  Review the data being used for the campaign. Ensure that all necessary data is available and correctly formatted.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidelines on setting up inclusion and exclusion criteria.
  
  
  
  Debugging:
  
  If you have access to technical resources, consider debugging the process to identify where the criteria are failing.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support or your internal IT team for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that pertain to campaign management, such as CRMD_ORDER for managing campaign orders.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide specific fixes or patches.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_IC_CAM_CUST002 error message.