How To Fix CRM_IC_AUI039 - Creation of interaction record failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 039

• Message text: Creation of interaction record failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI039 - Creation of interaction record failed ?

  The SAP error message CRM_IC_AUI039, which indicates that the creation of an interaction record has failed, can arise from various causes. Here are some common causes, potential solutions, and related information:
  Causes:
  
  Missing Required Fields: The interaction record may require certain mandatory fields that are not being populated.
  Authorization Issues: The user may not have the necessary authorizations to create an interaction record.
  System Configuration: There may be issues with the configuration of the CRM system, such as missing or incorrect settings in the interaction center.
  Data Consistency Issues: There may be inconsistencies in the data being used to create the interaction record, such as invalid customer data or missing reference data.
  Technical Errors: There could be underlying technical issues, such as problems with the database or application server.
  
  Solutions:
  
  Check Required Fields: Ensure that all mandatory fields are filled out correctly before attempting to create the interaction record.
  Review Authorizations: Verify that the user has the necessary permissions to create interaction records. This can be done by checking the user's roles and authorizations in the SAP system.
  Configuration Review: Review the configuration settings in the CRM system to ensure that everything is set up correctly for interaction record creation. This may involve checking transaction codes related to interaction records.
  Data Validation: Validate the data being used to create the interaction record. Ensure that all referenced data (like customer master data) is complete and accurate.
  Check Logs: Look at the application logs (transaction SLG1) for more detailed error messages that can provide insights into what went wrong during the creation process.
  Technical Support: If the issue persists, consider reaching out to your SAP Basis or technical support team to investigate any underlying technical issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and SLG1 for logging.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address known issues related to this error message.
  Documentation: Review the official SAP documentation for CRM Interaction Center for best practices and guidelines on creating interaction records.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it. If the problem continues, consider escalating the issue to SAP support for further assistance.