How To Fix CRM_IC_APPL_UI_FICA327 - Sumbission to collection agency is reversed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_FICA - ICWC Messages for FI-CA UI

• Message number: 327

• Message text: Sumbission to collection agency is reversed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_FICA327 - Sumbission to collection agency is reversed ?

  The SAP error message CRM_IC_APPL_UI_FICA327 indicates that a submission to a collection agency has been reversed. This error typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with financial transactions and collections.
  Cause:
  The error can be caused by several factors, including:
  
  Reversal of Submission: The submission to the collection agency was reversed due to a manual action or an automated process that detected an issue with the original submission.
  Data Integrity Issues: There may be inconsistencies or errors in the data related to the customer account, invoice, or collection process.
  Configuration Issues: Incorrect configuration settings in the SAP system related to collections and disbursements can lead to this error.
  Business Rules: The business rules defined in the system may prevent the submission from being processed correctly.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  Check the Submission Status: Verify the status of the submission to the collection agency. Ensure that it is indeed marked as reversed and check the reason for the reversal.
  Review Data: Examine the data associated with the submission, including customer details, invoice information, and any related documents. Look for discrepancies or missing information.
  Consult Logs: Check the application logs or error logs in SAP for more detailed information about why the submission was reversed. This can provide insights into the underlying issue.
  Configuration Review: Review the configuration settings related to collections and disbursements in the SAP system. Ensure that they are set up correctly according to business requirements.
  Re-submit if Necessary: If the issue has been resolved, you may need to re-submit the collection to the agency. Ensure that all necessary data is correct before doing so.
  Contact Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support or your internal IT team for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that pertain to collections and accounts receivable, such as FBL1N (Vendor Line Item Display) or FBL5N (Customer Line Item Display).
  Documentation: Review SAP documentation or help files related to the CRM and FICA (Financial Contract Accounting) modules for more context on handling collections.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the error message CRM_IC_APPL_UI_FICA327 effectively.