How To Fix CRM_IC_APPL_UI_FICA317 - Work Item is on hold

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_FICA - ICWC Messages for FI-CA UI

• Message number: 317

• Message text: Work Item is on hold

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_FICA317 - Work Item is on hold ?

  The SAP error message CRM_IC_APPL_UI_FICA317, which indicates that a "Work Item is on hold," typically arises in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with work items in the Interaction Center (IC) or related applications. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Work Item Status: The work item may be on hold due to various reasons, such as pending approvals, missing information, or specific business rules that require the item to be paused.
  User Permissions: The user may not have the necessary permissions to process or release the work item from hold.
  Configuration Issues: There may be configuration settings in the CRM system that dictate when a work item can be put on hold or released.
  Business Process Rules: Certain business processes may require that work items be held until specific conditions are met (e.g., waiting for customer response).
  
  Solution:
  
  Check Work Item Status: Review the status of the work item in the system. If it is on hold, determine the reason for the hold. This may involve checking the workflow or approval processes associated with the work item.
  Review User Permissions: Ensure that the user attempting to process the work item has the necessary permissions. If not, consult with your SAP security administrator to adjust the roles and authorizations.
  Consult with Business Process Owners: If the work item is on hold due to business rules, consult with the relevant business process owners to understand the requirements for releasing the work item.
  Configuration Review: If you suspect a configuration issue, work with your SAP Basis or functional consultant to review the settings related to work item processing and holds.
  Documentation and Notes: Check SAP Notes and documentation for any known issues or updates related to this error message. SAP Support may have specific recommendations or patches available.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with transaction codes related to CRM work item management, such as CRMD_ORDER or CRMD_ORDERADM_H, to investigate the work item further.
  User Guides: Refer to user guides or training materials for the CRM Interaction Center to understand how work items are managed and the implications of different statuses.
  Support Community: Engage with the SAP Community or forums where other users may have encountered similar issues and can share their solutions.
  
  If the issue persists after following these steps, it may be necessary to escalate the matter to SAP Support for further assistance.