How To Fix CRM_IC_APPL_UI_FICA302 - Partner Item(s) released to collection agency &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_FICA - ICWC Messages for FI-CA UI

• Message number: 302

• Message text: Partner Item(s) released to collection agency &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_FICA302 - Partner Item(s) released to collection agency &1 ?

  The SAP error message "CRM_IC_APPL_UI_FICA302 Partner Item(s) released to collection agency &1" typically indicates that there are outstanding items associated with a partner (customer) that have been sent to a collection agency. This error is often encountered in the context of SAP Customer Relationship Management (CRM) and Financial Accounting (FI) modules, particularly when dealing with accounts receivable and collections.
  Cause:
  
  Outstanding Receivables: The partner (customer) has one or more items that have been flagged for collection due to non-payment or overdue invoices.
  Collection Agency Assignment: The items have been officially assigned to a collection agency, which means that they are no longer under the control of the internal accounts receivable processes.
  System Configuration: There may be specific configurations in the SAP system that dictate when items are sent to collection agencies, which could lead to this error if the user attempts to perform actions on these items.
  
  Solution:
  
  Review Outstanding Items: Check the customer account for any outstanding invoices or items that have been sent to the collection agency. This can be done through transaction codes like FBL5N (Customer Line Item Display) or similar reports.
  Contact Collection Agency: If the items are indeed with a collection agency, you may need to coordinate with them to resolve the outstanding amounts or to retrieve the items back into your system if necessary.
  Adjust Configuration: If the error is due to system configuration, consult with your SAP administrator or functional consultant to review the settings related to collections and accounts receivable. Adjustments may be needed to prevent premature assignment to collection agencies.
  Documentation and Communication: Ensure that there is proper documentation and communication with the customer regarding the status of their account and any actions taken.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or patches related to this error message.
  User Authorization: Ensure that the user has the necessary authorizations to view or manage items that are with a collection agency.
  Training and Guidelines: Provide training for users on how to handle accounts that are sent to collection agencies, including the processes for managing customer communications and internal documentation.
  
  If the issue persists after following these steps, it may be beneficial to engage with SAP support or your internal IT team for further investigation.