How To Fix CRM_IC_APPL_UI_FICA251 - Work items were reassigned

CRM_IC_APPL_UI_FICA251 - Overview

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_FICA - ICWC Messages for FI-CA UI

• Message number: 251

• Message text: Work items were reassigned

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_FICA251 - Work items were reassigned ?

  The SAP error message CRM_IC_APPL_UI_FICA251, which states "Work items were reassigned," typically occurs in the context of SAP CRM (Customer Relationship Management) when there are issues related to work item processing in the Interaction Center (IC). This message indicates that work items (tasks or activities) have been reassigned to different users or agents, which can lead to confusion or issues in processing.
  Causes:
  
  User Role Changes: If a user’s role or authorization changes, it may lead to the reassignment of work items.
  Workflow Configuration: Incorrect or incomplete workflow configurations can cause work items to be reassigned unexpectedly.
  System Errors: Technical issues or bugs in the system can lead to unexpected behavior in work item assignments.
  Manual Reassignment: Users may manually reassign work items, leading to this message being displayed.
  Business Rules: Changes in business rules or processes that dictate how work items are assigned can also trigger this message.
  
  Solutions:
  
  Check User Roles and Authorizations: Ensure that the