How To Fix CRM_IC_APPL_UI_FICA231 - Dunning active - due date exceeded

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_FICA - ICWC Messages for FI-CA UI

• Message number: 231

• Message text: Dunning active - due date exceeded

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_FICA231 - Dunning active - due date exceeded ?

  The SAP error message "CRM_IC_APPL_UI_FICA231 Dunning active - due date exceeded" typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with financial transactions and customer accounts. This error indicates that there is an active dunning process for a customer account, and the due date for a payment has been exceeded.
  Cause:
  
  Dunning Process Active: The customer account has an active dunning process, which means that the system is set to remind the customer about overdue payments.
  Due Date Exceeded: The payment due date for an invoice or outstanding amount has passed, triggering the dunning process.
  Configuration Issues: There may be configuration settings in the dunning procedure that are causing the error to be raised.
  Data Inconsistencies: There could be inconsistencies in the data related to the customer account, such as incorrect due dates or payment terms.
  
  Solution:
  
  Review Dunning Status: Check the dunning status of the customer account. You can do this by navigating to the customer account in the SAP system and reviewing the dunning history.
  Clear Dunning Items: If the dunning process is no longer relevant (e.g., the payment has been made), you may need to clear the dunning items or update the account status.
  Adjust Payment Terms: If the payment terms or due dates are incorrect, you may need to adjust them in the customer master data.
  Consult with Finance Team: If you are unsure about the dunning process or how to resolve the issue, consult with your finance or accounts receivable team for guidance.
  Check Configuration: Review the dunning configuration settings in the SAP system to ensure they are set up correctly. This may require access to the configuration settings in the SAP system.
  Run Dunning Program: If necessary, run the dunning program to update the dunning status and ensure that it reflects the current state of the customer account.
  
  Related Information:
  
  Dunning Procedures: Understand the dunning procedures configured in your SAP system, including the thresholds for sending reminders and the actions taken at each dunning level.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as F150 (Dunning) to manage dunning processes.
  SAP Notes: Check for any SAP Notes related to this error message for additional troubleshooting steps or patches that may resolve the issue.
  Documentation: Refer to SAP documentation for detailed information on managing dunning processes and handling customer accounts.
  
  If the issue persists after following these steps, it may be necessary to involve your SAP support team or consult SAP support for further assistance.