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Message type: E = Error
Message class: CRM_IC_APPL_UI_FICA - ICWC Messages for FI-CA UI
Message number: 116
Message text: Select bank details
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CRM_IC_APPL_UI_FICA116
- Select bank details ?The SAP error message CRM_IC_APPL_UI_FICA116 typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with bank details in the Interaction Center (IC) application. This error message indicates that the system is unable to find or select the bank details for a specific customer or business partner.
Cause:
The error can be caused by several factors, including:
- Missing Bank Details: The customer or business partner may not have any bank details maintained in the system.
- Incorrect Configuration: There may be issues with the configuration of the bank details in the system.
- Authorization Issues: The user may not have the necessary authorizations to view or select bank details.
- Data Inconsistencies: There may be inconsistencies or errors in the master data related to the customer or business partner.
Solution:
To resolve the error, you can take the following steps:
Check Bank Details:
- Navigate to the customer or business partner master data in the SAP system.
- Verify if the bank details are maintained correctly. If not, add or update the bank details as necessary.
Review Configuration:
- Ensure that the configuration for bank details in the CRM system is set up correctly. This may involve checking the relevant customizing settings in the SAP system.
Authorization Check:
- Verify that the user encountering the error has the necessary authorizations to access and manage bank details. This may require coordination with your SAP security team.
Data Consistency Check:
- Run any relevant data consistency checks or reports to identify and rectify any inconsistencies in the master data.
Consult Documentation:
- Refer to SAP documentation or notes related to this specific error message for any additional troubleshooting steps or patches that may be available.
Contact SAP Support:
- If the issue persists after performing the above steps, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant context to expedite the troubleshooting process.
Related Information:
BP
(Business Partner) to manage and view bank details.By following these steps, you should be able to identify and resolve the issue related to the CRM_IC_APPL_UI_FICA116 error message.
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