How To Fix CRM_IC_APPL_UI_CHMSG402 - IM channel not available

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 402

• Message text: IM channel not available

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG402 - IM channel not available ?

  The SAP error message "CRM_IC_APPL_UI_CHMSG402: IM channel not available" typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with Interaction Center (IC) applications. This error indicates that the system is unable to access the required Interaction Management (IM) channel, which is essential for processing customer interactions.
  Causes:
  
  Channel 
  Configuration Issues: The IM channel may not be properly configured in the system. This could be due to missing or incorrect settings in the channel configuration.
  Channel Activation: The IM channel might not be activated or enabled in the system. If the channel is inactive, it cannot be used for processing interactions.
  Authorization Issues: The user may not have the necessary authorizations to access the IM channel. This can lead to the system denying access to the channel.
  System Errors: There could be underlying system errors or issues with the CRM system that prevent the IM channel from being available.
  Network