How To Fix CRM_IC_APPL_UI_CHMSG340 - E-mail profile not defined; define profile and restart the application

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 340

• Message text: E-mail profile not defined; define profile and restart the application

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG340 - E-mail profile not defined; define profile and restart the application ?

  The SAP error message "CRM_IC_APPL_UI_CHMSG340: E-mail profile not defined; define profile and restart the application" typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with the Interaction Center (IC) applications. This error indicates that the system is unable to find a defined email profile, which is necessary for sending emails from the CRM system.
  Cause:
  
  Missing Email Profile: The most common cause of this error is that the email profile has not been defined in the system. The email profile is essential for configuring how emails are sent from the CRM system.
  Configuration Issues: There may be issues with the configuration settings related to the email profile, such as incorrect parameters or missing entries.
  Authorization Issues: The user may not have the necessary authorizations to access or define the email profile.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Define the Email Profile:
  
  Go to the SAP Easy Access screen.
  Navigate to the following path: CRM > Master Data > E-mail > Define E-mail Profile.
  Create a new email profile or modify an existing one. Ensure that all required fields are filled out correctly, including the SMTP server settings, sender email address, and any other relevant parameters.
  
  
  
  Check Configuration:
  
  Ensure that the email profile is correctly configured. Check for any missing or incorrect settings that could prevent the profile from being recognized.
  Verify that the email profile is assigned to the relevant business roles or users.
  
  
  
  Restart the Application:
  
  After defining or modifying the email profile, restart the CRM Interaction Center application to ensure that the changes take effect.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access and use the email profile. You may need to consult with your SAP security team to verify and adjust user roles and permissions.
  
  
  
  Consult Documentation:
  
  If the issue persists, refer to the SAP documentation or help notes related to email configuration in CRM for additional troubleshooting steps.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes such as CRMD_ORDER or CRMD_ORDERADM_H to access relevant CRM order management functions.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance on configuring email profiles in CRM.
  Support: If you are unable to resolve the issue, consider reaching out to SAP support for assistance, providing them with the error message and any relevant configuration details.
  
  By following these steps, you should be able to resolve the "E-mail profile not defined" error and successfully configure email functionality in your SAP CRM system.