How To Fix CRM_IC_APPL_UI_CHMSG340 - E-mail profile not defined; define profile and restart the application

CRM_IC_APPL_UI_CHMSG340 - Overview

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 340

• Message text: E-mail profile not defined; define profile and restart the application

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG340 - E-mail profile not defined; define profile and restart the application ?

  The SAP error message "CRM_IC_APPL_UI_CHMSG340: E-mail profile not defined; define profile and restart the application" typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with the Interaction Center (IC) applications. This error indicates that the system is unable to find a defined email profile, which is necessary for sending emails from the CRM system.
  
  Cause:
  
  Missing Email Profile: The most common cause of this error is that the email profile has not been defined in the system. The email profile is essential for configuring how emails are sent from the CRM system.
  
  Configuration Issues: There may be issues with the configuration settings related to the email profile, such as incorrect parameters or missing entries.
  Authorization Issues: The user may not have the necessary authorizations to access or define the email profile.
  
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Define the Email Profile:
  
  Go to the SAP Easy Access