How To Fix CRM_IC_APPL_UI_CHMSG042 - Chat line &1 was deleted in the communication management software

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 042

• Message text: Chat line &1 was deleted in the communication management software

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG042 - Chat line &1 was deleted in the communication management software ?

  The SAP error message CRM_IC_APPL_UI_CHMSG042 indicates that a chat line (or chat session) has been deleted in the communication management software. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when dealing with chat functionalities, particularly in the Interaction Center (IC).
  Cause:
  
  Session Timeout: The chat session may have timed out due to inactivity.
  Manual Deletion: The chat line may have been manually deleted by a user or an administrator.
  System Configuration: There may be issues with the configuration of the communication management software or the integration between SAP CRM and the chat system.
  Network Issues: Temporary network issues could lead to the loss of the chat session.
  User Permissions: The user may not have the necessary permissions to access the chat line.
  
  Solution:
  
  Refresh the Session: Try refreshing the chat interface or reloading the CRM application to see if the chat line can be re-established.
  Check Session Settings: Review the session timeout settings in the communication management software to ensure they are configured appropriately.
  Re-establish Connection: If the chat line was deleted due to a network issue, check the network connection and try to re-establish the chat session.
  User Permissions: Verify that the user has the necessary permissions to access and manage chat lines.
  Consult Logs: Check the application logs for any additional error messages or warnings that could provide more context about the deletion of the chat line.
  Contact Support: If the issue persists, consider reaching out to SAP support or your internal IT team for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide updates and patches.
  Documentation: Review the official SAP documentation for CRM and the communication management software for best practices and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and potentially resolve the issue related to the CRM_IC_APPL_UI_CHMSG042 error message.