How To Fix CRM_IC_APPL_SOS005 - Error in Search Help call

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_SOS -

• Message number: 005

• Message text: Error in Search Help call

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_SOS005 - Error in Search Help call ?

  The SAP error message CRM_IC_APPL_SOS005, which indicates "Error in Search Help call," typically occurs in the context of the SAP CRM (Customer Relationship Management) system, particularly when using the Interaction Center (IC) or when performing searches in the CRM application.
  Cause:
  
  Configuration Issues: The search help may not be properly configured in the system. This could be due to missing or incorrect settings in the search help definitions.
  Authorization Problems: The user may not have the necessary authorizations to access the search help or the underlying data.
  Data Issues: There may be inconsistencies or issues with the data being queried, such as missing entries or corrupted data.
  System Performance: If the system is under heavy load or if there are performance issues, it may lead to timeouts or failures in executing the search help.
  Custom Code: If there are custom enhancements or modifications in the search help logic, they may introduce errors.
  
  Solution:
  
  Check Configuration: Review the configuration of the search help in the SAP system. Ensure that all necessary parameters and settings are correctly defined.
  Review Authorizations: Verify that the user encountering the error has the appropriate authorizations to access the search help and the related data.
  Data Consistency Check: Perform a data consistency check to ensure that the data being queried is valid and complete. Look for any missing or corrupted entries.
  System Performance Monitoring: Monitor the system performance to identify any bottlenecks or issues that may be affecting the execution of the search help.
  Debugging: If the issue persists, consider debugging the search help to identify the exact point of failure. This may require technical expertise in ABAP or SAP CRM.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address known issues related to this error message.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SE11 (Data Dictionary) or SE80 (Object Navigator) to investigate the search help definitions.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and to find potential solutions.
  SAP Support: If the issue cannot be resolved internally, consider reaching out to SAP Support for assistance.
  
  By following these steps, you should be able to diagnose and resolve the CRM_IC_APPL_SOS005 error in your SAP system.