How To Fix CRM_IC_APPL_RM_ALERT005 - Entry invalid for "Navigation Object Type/Action" field

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_RM_ALERT - Message class for Alert Editor

• Message number: 005

• Message text: Entry invalid for "Navigation Object Type/Action" field

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_RM_ALERT005 - Entry invalid for "Navigation Object Type/Action" field ?

  The SAP error message CRM_IC_APPL_RM_ALERT005 typically indicates that there is an issue with the "Navigation Object Type/Action" field in the context of the SAP CRM Interaction Center (IC). This error can occur when the system is unable to recognize or validate the navigation object type or action specified in the transaction or configuration.
  Cause:
  
  Invalid Configuration: The navigation object type or action may not be correctly configured in the system. This could be due to missing entries or incorrect settings in the customizing settings.
  Authorization Issues: The user may not have the necessary authorizations to access the specified navigation object or action.
  Data Inconsistency: There may be inconsistencies in the data that are causing the system to fail in recognizing the navigation object type/action.
  Missing or Incorrect Entries: The navigation object type or action may not exist in the system or may have been incorrectly defined.
  
  Solution:
  
  
  Check Configuration:
  
  Go to the customizing settings in SAP (transaction SPRO) and navigate to the relevant area for CRM Interaction Center.
  Verify that the navigation object types and actions are correctly defined and active.
  Ensure that the entries in the customizing tables are complete and correct.
  
  
  
  Review Authorizations:
  
  Check the user roles and authorizations to ensure that the user has the necessary permissions to access the navigation object type/action.
  Use transaction SU53 to analyze authorization issues after the error occurs.
  
  
  
  Data Validation:
  
  Validate the data being used in the transaction. Ensure that the navigation object type/action being referenced exists and is valid.
  Check for any recent changes in the system that might have affected the navigation objects.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the transaction to identify where the error is being triggered. This may require technical expertise.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to CRM Interaction Center for any known issues or updates that might address this error.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue, consider reaching out to SAP support for assistance. Provide them with the error message details and any relevant transaction codes.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and others that may be involved in the navigation process.
  SAP Notes: Search for SAP Notes related to CRM IC errors, as they may provide specific fixes or patches for known issues.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed and resolved.
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_IC_APPL_RM_ALERT005 error in your SAP system.