How To Fix CRM_IC_APPL_BPS013 - Non-unique Index Fields; specify unique Index Fields

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_BPS - Messages for BuPa Search

• Message number: 013

• Message text: Non-unique Index Fields; specify unique Index Fields

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_BPS013 - Non-unique Index Fields; specify unique Index Fields ?

  The SAP error message CRM_IC_APPL_BPS013 indicates that there is a problem with non-unique index fields in the context of the SAP CRM Interaction Center (IC). This error typically arises when the system expects a unique combination of fields for a particular operation, but the provided fields do not meet this requirement.
  Cause:
  
  Non-Unique Data: The error occurs when the data being processed contains duplicate entries for the fields that are supposed to be unique. This can happen if the data source (like a database table) has multiple records with the same values for the specified index fields.
  Incorrect Configuration: The configuration of the CRM system may not be set up correctly, leading to the system not being able to identify unique records.
  Data Integrity Issues: There may be underlying data integrity issues in the database, such as missing or incorrect primary keys.
  
  Solution:
  
  
  Identify Duplicate Records: 
  
  Use SQL queries or transaction codes (like SE16 or SE11) to check the relevant database tables for duplicate entries based on the index fields specified in the error message.
  Example SQL query:
  SELECT field1, field2, COUNT(*)
  FROM your_table
  GROUP BY field1, field2
  HAVING COUNT(*) > 1;
  
  
  
  
  Correct Data: 
  
  Once duplicates are identified, you will need to either delete or update the duplicate records to ensure that the index fields are unique.
  Ensure that the data being entered or processed adheres to the uniqueness constraints.
  
  
  
  Review Configuration: 
  
  Check the configuration settings in the CRM system to ensure that the index fields are correctly defined and that the system is set up to handle the data appropriately.
  This may involve reviewing customizing settings in transaction SPRO or other relevant configuration transactions.
  
  
  
  Consult Documentation: 
  
  Review SAP documentation or notes related to the specific error message for additional context or specific recommendations.
  
  
  
  Testing: 
  
  After making changes, test the process again to ensure that the error does not reoccur.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or patches related to this error.
  Transaction Codes: Familiarize yourself with transaction codes like SE16 (Data Browser), SE11 (Data Dictionary), and SPRO (Customizing) for troubleshooting.
  Data Model: Understanding the data model and relationships in the CRM system can help in identifying where the uniqueness constraint is being violated.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.