How To Fix CRM_IC_APPL045 - Standard responses filtered for use in current communication channel

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL - General Messages in Package CRM_IC_APPL

• Message number: 045

• Message text: Standard responses filtered for use in current communication channel

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

available in other channels, contact your system administrator.
If you want to use standard responses in a channel that are only

How to fix this error?

available for that channel.
When you change channels, the system only shows standard responses

System Response

(for example, e-mail, fax, or letter).
You can only use standard responses created for your current channel

What causes this issue?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL045 - Standard responses filtered for use in current communication channel ?

  The SAP error message CRM_IC_APPL045, which states "Standard responses filtered for use in current communication channel," typically occurs in the context of SAP CRM (Customer Relationship Management) when using the Interaction Center (IC). This message indicates that the system is filtering standard responses based on the current communication channel being used (e.g., phone, email, chat).
  Cause:
  
  Communication Channel Restrictions: The system is designed to filter standard responses to ensure that only those relevant to the current communication channel are displayed. For example, certain responses may only be applicable to email communications and not to phone calls.
  Configuration Settings: The filtering behavior can be influenced by the configuration settings in the SAP CRM system, which define which standard responses are available for each communication channel.
  Response Type: The type of standard response being accessed may not be compatible with the current interaction type or channel.
  
  Solution:
  
  
  Check Configuration: Review the configuration settings for standard responses in the SAP CRM system. Ensure that the responses you expect to see are correctly assigned to the relevant communication channels.
  
  Navigate to the customizing settings for CRM and check the settings for standard responses.
  Ensure that the response types are correctly mapped to the communication channels.
  
  
  
  Use Appropriate Channel: If you are trying to access a standard response that is not available in the current channel, consider switching to a different communication channel that supports the desired response.
  
  
  Update Standard Responses: If necessary, update or create new standard responses that are applicable to the current communication channel. This may involve working with your SAP administrator or CRM consultant to ensure that the responses are properly configured.
  
  
  Testing: After making any changes, test the functionality to ensure that the correct standard responses are now being displayed for the intended communication channel.
  
  
  Related Information:
  
  SAP Notes and Documentation: Check SAP Notes for any known issues or updates related to this error message. SAP's support portal may have specific notes addressing this issue.
  User Training: Ensure that users are trained on how to use standard responses effectively within the different communication channels available in the SAP CRM system.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  If the problem persists after following these steps, it may be beneficial to consult with SAP support or a technical consultant who specializes in SAP CRM for further assistance.