How To Fix CRM_IC_AIC005 - The system &1 is not responding

CRM_IC_AIC005 - Overview

• Message type: E = Error

• Message class: CRM_IC_AIC - CRM Accounting Interaction Center messages

• Message number: 005

• Message text: The system &1 is not responding

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AIC005 - The system &1 is not responding ?

  The SAP error message CRM_IC_AIC005, which states "The system &1 is not responding," typically indicates that there is an issue with the connection to the backend system or that the system is not available for some reason. This error can occur in various scenarios, particularly when using the SAP CRM Interaction Center (IC) or when trying to access certain functionalities that require communication with the backend system.
  Causes:
  
  Network Issues: There may be network connectivity problems between the client and the SAP server.
  System Downtime: The backend system (e.g., SAP ERP or SAP CRM) may be down for maintenance or experiencing outages.
  
  Configuration Issues: Incorrect configuration settings in the SAP system or in the middleware (like SAP PI/PO) can lead to communication failures.
  Performance Issues: The backend system may be overloaded or experiencing performance issues, causing it to be unresponsive.
  Authorization Issues: The user may not have the necessary authorizations to access the backend system.
  
  Solutions:
  
  Check System