How To Fix CRM_IC_AIC005 - The system &1 is not responding

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AIC - CRM Accounting Interaction Center messages

• Message number: 005

• Message text: The system &1 is not responding

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AIC005 - The system &1 is not responding ?

  The SAP error message CRM_IC_AIC005, which states "The system &1 is not responding," typically indicates that there is an issue with the connection to the backend system or that the system is not available for some reason. This error can occur in various scenarios, particularly when using the SAP CRM Interaction Center (IC) or when trying to access certain functionalities that require communication with the backend system.
  Causes:
  
  Network Issues: There may be network connectivity problems between the client and the SAP server.
  System Downtime: The backend system (e.g., SAP ERP or SAP CRM) may be down for maintenance or experiencing outages.
  Configuration Issues: Incorrect configuration settings in the SAP system or in the middleware (like SAP PI/PO) can lead to communication failures.
  Performance Issues: The backend system may be overloaded or experiencing performance issues, causing it to be unresponsive.
  Authorization Issues: The user may not have the necessary authorizations to access the backend system.
  
  Solutions:
  
  Check System Status: Verify if the backend system is up and running. You can do this by checking the system logs or contacting your system administrator.
  Network Connectivity: Ensure that there are no network issues. You can test connectivity using tools like ping or tracert to see if the server is reachable.
  Review Configuration: Check the configuration settings in the SAP system and any middleware to ensure they are correct. This includes checking RFC destinations and connection settings.
  Monitor Performance: Use transaction codes like ST22 (dump analysis) or SM21 (system log) to check for any performance issues or errors in the backend system.
  User Authorizations: Ensure that the user has the necessary authorizations to access the required transactions or data in the backend system.
  Restart Services: If the backend system is unresponsive, restarting the relevant services or the entire system may help resolve the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM37 (job monitoring), SM50 (process overview), and SM66 (global work process overview) to diagnose issues.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Logs and Traces: Review application logs and traces for more detailed error messages that can provide insight into the root cause of the issue.
  
  If the problem persists after trying the above solutions, it may be necessary to escalate the issue to your SAP Basis team or SAP support for further investigation.