How To Fix CRM_IC_50XPRA253 - Entry &1 was replaced with matching entry &2.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_50XPRA - Messages for CRM 5.0 XPRA

• Message number: 253

• Message text: Entry &1 was replaced with matching entry &2.

What causes this issue?

Activity clipboard entry &v1& already exists with different definition.
Entry &v2& has the same definition as entry &v1&. No new entry is
created. The corresponding activity clipboard profile is updated with
the new entry ID.

System Response

How to fix this error?

No action necessary.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_50XPRA253 - Entry &1 was replaced with matching entry &2. ?

  The SAP error message CRM_IC_50XPRA253 indicates that there is a conflict or mismatch in the data entries within the CRM system, specifically related to the interaction center (IC) data. The message states that one entry (identified by &1) has been replaced with another matching entry (identified by &2). This typically occurs during data migration or when there are updates to the data model.
  Cause:
  
  Data Migration Issues: This error often arises during data migration processes where duplicate entries or conflicting data are present.
  Data Model Changes: Changes in the underlying data model or structure can lead to conflicts where one entry is deemed obsolete or redundant.
  Configuration Errors: Incorrect configuration settings in the CRM system can also lead to this error, especially if there are inconsistencies in the data definitions.
  
  Solution:
  
  Data Review: Review the entries involved in the error message. Check the details of both &1 and &2 to understand why one entry is being replaced by the other.
  Data Cleanup: If duplicates or conflicting entries are found, clean up the data by removing or consolidating the entries as necessary.
  Check Migration Logs: If this error occurred during a data migration, check the migration logs for any additional errors or warnings that could provide more context.
  Configuration Check: Review the configuration settings in the CRM system to ensure that they are set up correctly and that there are no inconsistencies.
  Consult Documentation: Refer to SAP documentation or notes related to this specific error message for any additional guidance or patches that may be available.
  SAP Support: If the issue persists, consider reaching out to SAP support for assistance, especially if this is impacting business operations.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional context.
  Transaction Codes: Familiarize yourself with transaction codes related to data management in CRM, such as CRMD_ORDER for order management or CRMD_ORDERADM_H for order administration.
  Data Model Changes: Stay updated on any changes to the data model that may affect how entries are handled in the CRM system.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.