How To Fix CRM_IC_50XPRA112 - Transaction ID &1 does not match existing and was changed to &2.

CRM_IC_50XPRA112 - Overview

• Message type: E = Error

• Message class: CRM_IC_50XPRA - Messages for CRM 5.0 XPRA

• Message number: 112

• Message text: Transaction ID &1 does not match existing and was changed to &2.

What causes this issue?

Transaction ID &v1& already exists but with different definition.
Transaction ID &v1& is changed to &v2&. All references will be adjusted.
Use the new transaction ID to process the transaction.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

CRM_IC_50XPRA112 - Details

• The SAP error message CRM_IC_50XPRA112 typically occurs in the context of the SAP CRM (Customer Relationship Management) system, particularly when dealing with transaction IDs in the Interaction Center (IC). This error indicates that a transaction ID that was expected to match an existing one has been changed to a different value.
  
  Cause:
  The error can be caused by several factors, including:
  
  Data Inconsistency: The transaction ID being processed does not match the expected ID in the database, possibly due to data corruption or inconsistency.
  System Updates or Changes: Changes in the system configuration, updates, or migrations that affect transaction IDs can lead to mismatches.
  User Actions: Manual changes made by users to transaction IDs or related data that do not align with the system's expectations.
  Integration Issues: If the CRM system is integrated with other systems (like ERP), discrepancies in transaction IDs can arise from data transfer issues.
  
  
  Solution:
  To resolve the error, you can take the following