How To Fix CRM_IC_50XPRA112 - Transaction ID &1 does not match existing and was changed to &2.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_50XPRA - Messages for CRM 5.0 XPRA

• Message number: 112

• Message text: Transaction ID &1 does not match existing and was changed to &2.

What causes this issue?

Transaction ID &v1& already exists but with different definition.
Transaction ID &v1& is changed to &v2&. All references will be adjusted.
Use the new transaction ID to process the transaction.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_50XPRA112 - Transaction ID &1 does not match existing and was changed to &2. ?

  The SAP error message CRM_IC_50XPRA112 typically occurs in the context of the SAP CRM (Customer Relationship Management) system, particularly when dealing with transaction IDs in the Interaction Center (IC). This error indicates that a transaction ID that was expected to match an existing one has been changed to a different value.
  Cause:
  The error can be caused by several factors, including:
  
  Data Inconsistency: The transaction ID being processed does not match the expected ID in the database, possibly due to data corruption or inconsistency.
  System Updates or Changes: Changes in the system configuration, updates, or migrations that affect transaction IDs can lead to mismatches.
  User Actions: Manual changes made by users to transaction IDs or related data that do not align with the system's expectations.
  Integration Issues: If the CRM system is integrated with other systems (like ERP), discrepancies in transaction IDs can arise from data transfer issues.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  Check Transaction ID: Verify the transaction ID being used and ensure it is correct. Compare it with the existing IDs in the system.
  Data Consistency Check: Run consistency checks on the database to identify any discrepancies or corruption in the transaction data.
  Review System Changes: If there have been recent updates or changes to the system, review those changes to see if they might have affected transaction IDs.
  Consult Logs: Check system logs for any additional error messages or warnings that might provide more context about the issue.
  Recreate Transaction: If the transaction ID is indeed incorrect and cannot be reconciled, consider recreating the transaction with the correct ID.
  Contact SAP Support: If the issue persists and cannot be resolved through the above steps, it may be necessary to contact SAP support for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide patches or updates.
  Documentation: Review the SAP CRM documentation for any guidelines on transaction management and error handling.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.