How To Fix CRM_IC_50XPRA009 - Exception occurred.

CRM_IC_50XPRA009 - Overview

• Message type: E = Error

• Message class: CRM_IC_50XPRA - Messages for CRM 5.0 XPRA

• Message number: 009

• Message text: Exception occurred.

What causes this issue?

The following exception(s) occurred:
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System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

CRM_IC_50XPRA009 - Details

• The SAP error message CRM_IC_50XPRA009 typically indicates that an exception occurred during the execution of a program or transaction in the SAP CRM (Customer Relationship Management) system, particularly related to the Interaction Center (IC). This error can arise due to various reasons, including issues with data consistency, configuration problems, or system performance.
  Possible Causes:
  
  Data Inconsistency: There may be inconsistencies in the data being processed, such as missing or incorrect entries in the database.
  
  Configuration Issues: Incorrect configuration settings in the CRM system or the Interaction Center can lead to this error.
  Custom Code: If there are custom enhancements or modifications in the system, they might be causing the exception.
  Performance Issues: System performance problems, such as timeouts or resource limitations, can also trigger this error.
  Missing Authorizations: The user may not have the necessary authorizations to perform the action that triggered the error.
  
  Solutions:
  
  Check Logs: Review the application logs (transaction SLG1) and system logs (transaction SM21)