How To Fix CRM_IBASE_IL028 - Product '&1' does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IBASE_IL -

• Message number: 028

• Message text: Product '&1' does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IBASE_IL028 - Product '&1' does not exist ?

  The SAP error message CRM_IBASE_IL028 indicates that the product specified (represented by &1) does not exist in the system. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when trying to access or manipulate a product that is not recognized by the system.
  Causes:
  
  Incorrect Product ID: The product ID entered may be incorrect or misspelled.
  Product Not Created: The product may not have been created in the system yet.
  Product Deactivation: The product might have been deactivated or deleted.
  Authorization Issues: The user may not have the necessary permissions to view or access the product.
  Data Synchronization Issues: If the system is integrated with other systems (like ERP), there may be synchronization issues leading to the product not being available in CRM.
  
  Solutions:
  
  Verify Product ID: Double-check the product ID for any typos or errors. Ensure that you are using the correct format.
  Check Product Existence: Use transaction codes like CRMD_ORDER or IBP1 to search for the product in the system. If it does not exist, you may need to create it.
  Create Product: If the product does not exist, create it using the appropriate transaction (e.g., MM01 for material master).
  Check Product Status: If the product exists but is inactive, you may need to reactivate it or check its status.
  Review Authorizations: Ensure that the user has the necessary authorizations to access the product. This may involve checking roles and permissions in the user profile.
  Data Synchronization: If the system is integrated with other systems, check for any data synchronization issues. You may need to run synchronization jobs or check the middleware for errors.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, IBP1, MM01, and MM02 for product management.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review SAP documentation for CRM and product management to understand the product lifecycle and management processes.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.