How To Fix CRM_HYB_PROV_ORDER051 - Contract change aborted. Contract item has changed in back-end.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_HYB_PROV_ORDER - CRM - hybris Subscription Order Integration

• Message number: 051

• Message text: Contract change aborted. Contract item has changed in back-end.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_HYB_PROV_ORDER051 - Contract change aborted. Contract item has changed in back-end. ?

  The SAP error message CRM_HYB_PROV_ORDER051 indicates that a contract change has been aborted because the contract item has been modified in the back-end system. This typically occurs in scenarios where there is a synchronization issue between the front-end (CRM) and back-end (ERP) systems, particularly in hybrid environments where data is exchanged between different systems.
  Cause:
  
  Data Inconsistency: The contract item in the back-end system has been changed after it was fetched into the CRM system. This can happen if multiple users are working on the same contract simultaneously or if there are automated processes that update the contract in the back-end.
  Locking Issues: The contract item may be locked in the back-end system, preventing the CRM system from making the necessary updates.
  Network Issues: Temporary network issues can lead to synchronization problems between the CRM and back-end systems.
  Configuration Issues: Incorrect configuration in the integration settings between the CRM and back-end systems can lead to such errors.
  
  Solution:
  
  Refresh Data: Refresh the data in the CRM system to ensure that you are working with the latest version of the contract. This may involve re-fetching the contract details from the back-end system.
  Check for Changes: Investigate if any changes were made to the contract in the back-end system. If so, you may need to reconcile those changes before attempting to update the contract in the CRM system again.
  Lock Management: Ensure that there are no locks on the contract item in the back-end system. If there are locks, you may need to wait until they are released or contact the relevant team to resolve the locking issue.
  Error Logs: Check the error logs in both the CRM and back-end systems for more detailed information about the error. This can provide insights into what specifically caused the issue.
  Integration Configuration: Review the integration settings between the CRM and back-end systems to ensure they are correctly configured. This includes checking middleware settings if applicable.
  User Coordination: If multiple users are working on the same contract, establish a protocol to avoid simultaneous changes that could lead to conflicts.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the documentation for both the CRM and back-end systems regarding contract management and integration processes.
  Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with detailed information about the error and the steps you have already taken to resolve it.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.