How To Fix CRM_GWR_GRANTOR003 - Request Category &1 not found or not active

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_GWR_GRANTOR - Grantor - Creation of Application form for open Program

• Message number: 003

• Message text: Request Category &1 not found or not active

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_GWR_GRANTOR003 - Request Category &1 not found or not active ?

  The SAP error message CRM_GWR_GRANTOR003: Request Category &1 not found or not active typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with the request category configuration. This error indicates that the system cannot find or recognize the specified request category, which is essential for processing certain operations in CRM.
  Causes:
  
  Inactive Request Category: The request category specified in the operation is not active in the system.
  Missing Configuration: The request category may not have been defined in the system, or it may have been deleted.
  Authorization Issues: The user may not have the necessary authorizations to access the specified request category.
  Incorrect Input: The request category might have been incorrectly specified in the transaction or program.
  
  Solutions:
  
  
  Check Request Category Configuration:
  
  Go to the configuration settings in SAP CRM and verify if the request category exists.
  Use transaction code SPRO to navigate to the relevant configuration path:
  
  SAP Customizing Implementation Guide > Customer Relationship Management > Basic Functions > Request Management > Define Request Categories.
  
  
  Ensure that the request category is active.
  
  
  
  Activate the Request Category:
  
  If the request category is inactive, activate it in the configuration settings.
  
  
  
  Create Missing Request Category:
  
  If the request category does not exist, you may need to create it based on your business requirements.
  
  
  
  Check User Authorizations:
  
  Ensure that the user has the necessary authorizations to access the request category. This can be checked using transaction code SU53 or by consulting with your security team.
  
  
  
  Verify Input Parameters:
  
  Double-check the input parameters in the transaction or program where the error occurred to ensure that the request category is specified correctly.
  
  
  
  Consult Documentation:
  
  Review any relevant documentation or notes from SAP that may provide additional context or updates regarding this error.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO for configuration and SU53 for authorization checks.
  SAP Notes: Check the SAP Support Portal for any notes related to this error message, as there may be specific patches or updates that address known issues.
  Community Forums: Engage with SAP community forums or user groups for insights from other users who may have encountered and resolved similar issues.
  
  By following these steps, you should be able to identify the cause of the error and implement the necessary solutions to resolve it.