How To Fix CRM_GENIL_SOC006 - No post deleted; post already deleted by another user

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_GENIL_SOC - Message Class for Social Media - General

• Message number: 006

• Message text: No post deleted; post already deleted by another user

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_GENIL_SOC006 - No post deleted; post already deleted by another user ?

  The SAP error message CRM_GENIL_SOC006 indicates that an attempt was made to delete a post (such as a note or an entry) in the SAP CRM system, but the post has already been deleted by another user. This is a concurrency issue where multiple users are trying to modify the same data simultaneously.
  Cause:
  
  Concurrent Deletion: Another user has already deleted the post before your action was processed.
  Session Issues: If the session is not refreshed or if there are stale data references, it may lead to this error.
  Database Locking: The post may be locked or marked for deletion in the database, preventing further modifications.
  
  Solution:
  
  Refresh the Data: Refresh the screen or re-fetch the data to ensure you are working with the most current state of the database.
  Check for Updates: If you are working in a multi-user environment, check with other users to see if they have made changes to the post.
  Error Handling: Implement error handling in your application to gracefully manage this situation, such as notifying the user that the post has already been deleted.
  Retry Logic: If applicable, implement a retry mechanism that attempts to delete the post again after a brief pause.
  Review Logs: Check system logs or transaction logs to identify who deleted the post and when, which can help in understanding the context of the error.
  
  Related Information:
  
  Transaction Codes: You may want to check the relevant transaction codes in SAP CRM that deal with posts or notes, such as CRM_ORDER, CRM_ACTIVITY, etc.
  User Roles and Permissions: Ensure that users have the appropriate permissions to delete posts and that there are no restrictions in place that could lead to this error.
  SAP Notes: Look for SAP Notes related to this error message in the SAP Support Portal, as there may be patches or updates that address this issue.
  System Configuration: Review the configuration settings in your SAP CRM system to ensure that they are set up correctly for handling concurrent modifications.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis or technical support team for further investigation.