How To Fix CRM_GENIL_CUST026 - Logically identical entry already exists

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_GENIL_CUST - Customizing

• Message number: 026

• Message text: Logically identical entry already exists

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_GENIL_CUST026 - Logically identical entry already exists ?

  The SAP error message CRM_GENIL_CUST026 indicates that there is a logically identical entry already existing in the system. This typically occurs in the context of creating or updating business objects in the SAP CRM system, where the system detects that the data being entered is a duplicate of an existing entry.
  Cause:
  
  
  Duplicate Data Entry: The most common cause is that the data you are trying to enter already exists in the database. This could be due to:
  
  A user attempting to create a new business partner, transaction, or other object that has the same key attributes as an existing one.
  Data being imported or uploaded that contains duplicates.
  
  
  
  Configuration Issues: Sometimes, the configuration settings in the CRM system may not be set up correctly, leading to unexpected duplicate checks.
  
  
  Data Migration: If data has been migrated from another system, it may contain duplicates that were not properly handled during the migration process.
  
  
  Solution:
  
  
  Check for Existing Entries: Before creating a new entry, check the existing records to see if the data you are trying to enter already exists. You can do this by:
  
  Searching for the business partner or object in the relevant transaction or using the search functionality.
  Using transaction codes like BP (Business Partner) or CRMD_ORDER (for CRM orders) to look for duplicates.
  
  
  
  Modify the Data: If you find that the entry already exists, consider modifying the data you are trying to enter to ensure it is unique. This may involve changing key fields or attributes.
  
  
  Data Cleanup: If duplicates are found in the system, you may need to clean up the data. This could involve:
  
  Merging duplicate entries.
  Deleting unnecessary duplicates after ensuring that no critical data is lost.
  
  
  
  Review Configuration: If you suspect that the issue is due to configuration, review the settings related to duplicate checks in the CRM system. This may involve consulting with your SAP administrator or functional consultant.
  
  
  Error Handling in Data Uploads: If the error occurs during data uploads, ensure that your data files are cleaned and validated to remove duplicates before the upload process.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP, CRMD_ORDER, and others that pertain to the objects you are working with.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Review SAP documentation related to CRM data management and business object handling for best practices on avoiding duplicates.
  
  If the problem persists after following these steps, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.