How To Fix CRM_GENIL_CUST020 - Cancel search help due to inconsistency in table &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_GENIL_CUST - Customizing

• Message number: 020

• Message text: Cancel search help due to inconsistency in table &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_GENIL_CUST020 - Cancel search help due to inconsistency in table &1 ?

  The SAP error message CRM_GENIL_CUST020 indicates that there is an inconsistency in a specific table, which is causing the search help to be canceled. This error typically arises in the context of SAP CRM (Customer Relationship Management) when the system is trying to retrieve data from a database table that has inconsistencies or issues.
  Cause:
  
  
  Data Inconsistency: The most common cause of this error is that the data in the specified table (denoted by &1 in the error message) is inconsistent. This could be due to:
  
  Missing or corrupted entries.
  Referential integrity issues (e.g., foreign key constraints not being met).
  Data not being properly updated or deleted.
  
  
  
  Custom Enhancements: If there are custom enhancements or modifications in the CRM system, they might lead to inconsistencies in the data model.
  
  
  System Upgrades or Migrations: If the system has recently undergone an upgrade or data migration, it may have introduced inconsistencies.
  
  
  Solution:
  
  
  Check the Table: Identify the table mentioned in the error message (replace &1 with the actual table name) and check for inconsistencies. You can do this by:
  
  Running a consistency check on the table.
  Looking for missing or duplicate entries.
  
  
  
  Data Repair: If inconsistencies are found, you may need to repair the data. This could involve:
  
  Deleting or correcting erroneous entries.
  Ensuring that all foreign key relationships are valid.
  
  
  
  Use Transaction Codes: You can use transaction codes like SE11 (Data Dictionary) to view the structure of the table and SE16 (Data Browser) to view the data.
  
  
  Check Logs: Review system logs (transaction SLG1) for any related error messages that might provide more context on the inconsistency.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error or provide guidance on resolving inconsistencies.
  
  
  Rebuild Search Help: If the issue persists, consider rebuilding the search help associated with the table. This can sometimes resolve issues related to search help inconsistencies.
  
  
  Contact SAP Support: If you are unable to resolve the issue, consider reaching out to SAP Support for assistance, especially if the problem is complex or involves critical business processes.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE11, SE16, SLG1, and SE80 for debugging and analyzing the issue.
  Data Consistency Checks: Regularly perform data consistency checks in your SAP system to prevent such issues from arising.
  Documentation: Keep documentation of any custom developments or enhancements that may affect the data model in your CRM system.
  
  By following these steps, you should be able to identify and resolve the inconsistency causing the CRM_GENIL_CUST020 error.