How To Fix CRM_GENIL_CUST013 - Database table &1 does not contain any entries

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_GENIL_CUST - Customizing

• Message number: 013

• Message text: Database table &1 does not contain any entries

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_GENIL_CUST013 - Database table &1 does not contain any entries ?

  The SAP error message CRM_GENIL_CUST013 indicates that a specific database table (denoted by &1) does not contain any entries. This error typically arises in the context of SAP Customer Relationship Management (CRM) when the system is trying to access data that is expected to be present in a particular table but finds it empty.
  Cause:
  
  Missing Data: The most common cause is that the relevant data has not been created or has been deleted from the database table.
  Incorrect Configuration: There may be a configuration issue where the system is looking for data in the wrong table or expecting data that has not been populated.
  Transport Issues: If the system has recently undergone a transport of changes, it is possible that the data was not included in the transport.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to view the data, leading to the perception that the table is empty.
  
  Solution:
  
  Check Data Population: Verify if the relevant data should exist in the table. If it should, check the processes that populate this table to ensure they are functioning correctly.
  Data Entry: If the table is indeed empty and should contain data, you may need to manually enter the required data or run a batch job that populates the table.
  Configuration Review: Review the configuration settings related to the CRM module to ensure that they are set up correctly and pointing to the right tables.
  Authorization Check: Ensure that the user has the necessary authorizations to access the data in the table. You can check this with the help of your SAP security team.
  Debugging: If the issue persists, consider debugging the transaction or program that is generating the error to identify where the data retrieval is failing.
  Consult Documentation: Refer to SAP documentation or notes related to the specific table and the CRM module for any known issues or additional troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SE11 (Data Dictionary) to check the structure of the table and SE16 (Data Browser) to view the contents of the table.
  SAP Notes: Check SAP Notes for any known issues related to the specific error message or the table in question.
  Support: If you are unable to resolve the issue, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.