How To Fix CRM_GEN_EXTENSION535 - An internal exception was triggered

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_GEN_EXTENSION - Generic Extension (Messages)

• Message number: 535

• Message text: An internal exception was triggered

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_GEN_EXTENSION535 - An internal exception was triggered ?

  The SAP error message CRM_GEN_EXTENSION535, which states "An internal exception was triggered," typically indicates that there is an issue within the SAP system that is not being handled properly. This error can arise from various underlying causes, including but not limited to:
  Causes:
  
  Configuration Issues: Incorrect or incomplete configuration in the CRM system can lead to exceptions.
  Custom Code: If there are custom enhancements or modifications in the system, they may not be functioning correctly, leading to exceptions.
  Data Issues: Inconsistent or corrupted data in the database can trigger internal exceptions.
  System Bugs: There may be bugs in the SAP software that are causing the exception.
  Performance Issues: If the system is under heavy load or if there are performance bottlenecks, it may lead to exceptions.
  
  Solutions:
  
  Check Logs: Review the application logs (transaction SLG1) and system logs (transaction SM21) for more detailed error messages that can provide insights into the root cause.
  Debugging: If you have access to the development environment, you can debug the code to identify where the exception is being triggered.
  Review Custom Code: If there are any custom developments, review them for errors or inconsistencies.
  Data Consistency Check: Run data consistency checks to ensure that the data in the system is valid and not corrupted.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. Applying the latest patches or updates may resolve the issue.
  System Performance: Monitor system performance and resource usage. If the system is under heavy load, consider optimizing performance or scaling resources.
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP Support for assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SLG1 (Application Log), SM21 (System Log), and ST22 (Dump Analysis) to gather more information about the error.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review SAP documentation related to CRM and error handling for additional context and troubleshooting steps.
  
  By following these steps, you should be able to diagnose and potentially resolve the CRM_GEN_EXTENSION535 error in your SAP system.