How To Fix CRM_GEN_EXTENSION402 - Component &2 not permitted for business transaction category &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_GEN_EXTENSION - Generic Extension (Messages)

• Message number: 402

• Message text: Component &2 not permitted for business transaction category &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_GEN_EXTENSION402 - Component &2 not permitted for business transaction category &1 ?

  The SAP error message CRM_GEN_EXTENSION402 indicates that a specific component (denoted as &2) is not permitted for the specified business transaction category (denoted as &1). This error typically arises in the context of SAP Customer Relationship Management (CRM) when there is an attempt to use a component that is not allowed for the given transaction type.
  Cause:
  
  Configuration Issues: The component you are trying to use may not be configured correctly for the specified business transaction category in the system.
  Authorization Problems: The user may not have the necessary authorizations to access or use the specified component with the given transaction category.
  Business Transaction Category Restrictions: Certain components may be restricted from being used with specific business transaction categories due to business rules or system settings.
  
  Solution:
  
  
  Check Configuration:
  
  Go to the configuration settings for the business transaction category in the SAP CRM system.
  Verify if the component is allowed for the specified transaction category. This can usually be done in the customizing settings (transaction code SPRO).
  If the component is not allowed, you may need to adjust the configuration to permit it.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to access the component and the business transaction category.
  You can check the user roles and authorizations using transaction code SU53 or by consulting with your security team.
  
  
  
  Consult Documentation:
  
  Review the SAP documentation or help files related to the specific business transaction category and the component in question. This may provide insights into any restrictions or requirements.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the configuration and authorizations, consider reaching out to SAP support for further assistance. They may provide additional insights or patches if this is a known issue.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), SU53 (Authorization Check), and SE80 (Object Navigator) for troubleshooting.
  SAP Notes: Search for SAP Notes related to CRM_GEN_EXTENSION402 in the SAP Support Portal. There may be specific notes addressing this error or providing additional context.
  Community Forums: Check SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.